Mobile Toggle Not Working When Clicked

  • Resolved digitalaffinity

    (@digitalaffinity)


    11 months, 3 weeks ago

    Hi There,

    The menu works perfectly on desktop but on mobile the toggle (hamburger menu) doesn’t work.

    I have tried a number of fixes and I just can’t fix it.
    1. Plugin conflict – No
    2. Below is the JS error I am getting in the console when I click the icon. I have tried to edit the Divi js file to fix the error didn’t work.
    3. Tried your Quad divi full width menu. Then the mobile menu wouldn’t show as a hamburger menu.
    4. Tried to add the menu manually and diabling Divi menu – Nop.

    Here is the error:

    19:08:14.678 scripts.min.js?ver=4.27.4:2 Uncaught TypeError: Cannot read properties of undefined (reading ‘slice’)
    at HTMLDivElement. (scripts.min.js?ver=4.27.4:2:266199)
    at HTMLDivElement.dispatch (jquery.min.js?ver=3.7.1:2:40035)
    at v.handle (jquery.min.js?ver=3.7.1:2:38006)
    (anonymous) @ scripts.min.js?ver=4.27.4:2
    dispatch @ jquery.min.js?ver=3.7.1:2
    v.handle @ jquery.min.js?ver=3.7.1:2

    Please can you help.

    Best, Camilla

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    11 months, 2 weeks ago

    @digitalaffinity Hi Camilla,

    To better understand the issue and identify the root cause, could you please share the following details?

    • Version of QuadMenu you’re currently using
    • Version of WordPress
    • Version of the Divi theme
    • Whether you’re using any custom code or child theme modifications related to the menu

    With this information, we’ll be able to investigate further and guide you accordingly.

    Best regards,


    QuadLayers Support Team

    Thread Starter digitalaffinity

    (@digitalaffinity)

    11 months, 2 weeks ago

    Hi There,

    Thanks for getting back to me. I sent through a ticket on your website contact form.

    I got a response and created an account for you on the website so that you could login and have a look. The subject of the email is Re: Web form: Other. Email address – [email protected]

    • Version of QuadMenu you’re currently using – Version 3.2.3 
    • Version of WordPress – Current version: 6.8.1
    • Version of the Divi theme – DiviVersion: 4.27.4
    • Whether you’re using any custom code or child theme modifications related to the menu – Nop

    Kind regards,
    Camilla

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    11 months, 1 week ago

    @digitalaffinity

    Hi Camilla,

    We’re currently in contact with you through our official support platform via the email address you provided. Your case has been registered under ticket #584, and our support team has already reached out through that thread with a few follow-up questions to better assist you.

    Please check your inbox and reply to the ticket when you have a moment so we can continue assisting you from there.

    Best regards,

    QuadLayers Support Team.

Viewing 3 replies - 1 through 3 (of 3 total)

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