Mobile usability issue: Viewport not set

  • Resolved tark94

    (@tark94)


    7 years, 1 month ago

    Recently my site was flagged by Google for a “viewport not set” mobile usability issue. The theme I’m using definitely has the meta tag with viewport declared.

    When I opened the error page provided by Google, it was a /feed/ page provided by W3 Total Cache for one of my posts.

    Would anyone know how I could get rid of this mobile usability error?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    7 years, 1 month ago

    Hello,
    Can you please share that page that is “provided” by W3 Total Cache?

    Thread Starter tark94

    (@tark94)

    7 years, 1 month ago

    https://doctoolhub.com/resource/harnessing-analytics-to-measure-the-efficacy-of-user-documentation-uxmatters/feed/

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    7 years, 1 month ago

    Hello,
    are you referring to:

    <!--
Performance optimized by W3 Total Cache. Learn more: https://www.w3-edge.com/products/

Object Caching 25/74 objects using disk
Page Caching using disk: enhanced 

Served from: doctoolhub.com @ 2019-05-15 14:39:25 by W3 Total Cache
-->
    Thread Starter tark94

    (@tark94)

    7 years, 1 month ago

    The link I provided is exactly the link Google gave me as “evidence” that viewport is not set. This link was in the Google mobile usability report, and it looks like the snippet you’re showing comes from the page that link points to. Thanks

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    7 years, 1 month ago

    Hello,

    The provided snippet is the HTML comment. Does the issue persist if you disable W3 Total Cache?

    Thread Starter tark94

    (@tark94)

    7 years ago

    Today I deactivated W3 Total Cache then went into Google Search Console and clicked “Validate Fix” for the viewport error Google was given.

    The status of the error is now “pending” and awaiting a definitive response by Google. Will let you know the result.

    Thread Starter tark94

    (@tark94)

    7 years ago

    I can confirm that Google declares the issue resolved when I disable W3 Total Cache.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    7 years ago

    Hello,
    Sorry for the late reply.

    The feed is linked in the normal page at https://doctoolhub.com/resource/harnessing-analytics-to-measure-the-efficacy-of-user-documentation-uxmatters/ :
    <link rel="alternate" type="application/rss+xml" title="DocToolHub » Harnessing Analytics to Measure the Efficacy of User Documentation – UXmatters Comments Feed" href="https://doctoolhub.com/resource/harnessing-analytics-to-measure-the-efficacy-of-user-documentation-uxmatters/feed/">
    Google follows that link, but it should not index the feed.
    First time loading a feed doesn’t have <head/> after reloading it does
    <?xml version="1.0" encoding="UTF-8"?><head/>
    The <head/> should not be there.
    We’ve added this as an issue as it appears something happening before Page Cache that should not be happening.

    Thank you for bringing this to our attention and thank you for your patience.

Viewing 8 replies - 1 through 8 (of 8 total)

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