Mobile version not working properly

  • giannispol75

    (@giannispol75)


    10 months, 4 weeks ago

    I’m using the OceanWP theme for my WordPress site. Everything looks fine on desktop, but on mobile I’m facing serious issues:

    • Some images don’t load or disappear
    • Buttons are missing or not clickable
    • The mobile menu (hamburger) doesn’t open
    • Overall layout looks broken on smaller screens

    I’m a beginner and not very experienced with code or WordPress development. I’ve tried to search for solutions and even disabled some plugins, but nothing helped.

    If anyone here has experience with OceanWP and could help me fix this, I would really appreciate it. Even small guidance or a quick look would mean a lot.

Viewing 1 replies (of 1 total)
  • Shahin

    (@skalanter)

    10 months, 3 weeks ago

    Hello @giannispol75,

    Thank you for the update,

    Please share a live URL from the issue.

    I fully examined the issue you have raised on this topic and was unable to replicate it on my end, and no similar issues have been reported by other users to this moment.

    What you’re seeing on mobile usually comes down to a few common issues:
    1. Try disabling any cache or lazy load plugins.
    2. The hamburger menu not opening is often a JavaScript conflict, usually caused by another plugin or minification settings.
    3. Make sure your theme and plugins are all up to date.

    Please perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins, then activate them one by one and check for this issue. Continue doing this until you find out what product is causing a conflict with our product.

    If you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, in Elementor, please don’t forget to click on the regenerate all assets file and data in Elementor > Tools; and finally use hard-refreshing keys and recheck the issue. To refresh the page, please follow the steps explained in this link:
    https://www.documate.org/automation/what-is-a-hard-refresh-how-to-do-a-hard-refresh-in-any-browser/
    https://www.usmobile.com/blog/how-to-do-a-hard-refresh-on-your-browser/

    To clear cookies, use this icon: https://postimg.cc/0rtp7SS9.

    Summary:
    Win: Ctrl+Shift+R
    Mac: Shift+Command+R

    Hope it helps,
    Best Regards

Viewing 1 replies (of 1 total)

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