Sorry to hear about the issue. We haven’t had any similar reports and the last release was some time ago, so it is unfortunately likely related to a conflict on your site.
Can you confirm which version of the Toolkit you’re using?
Can you also check the browser console (right-click the page, choose Inspect, then check the Javascript Console tab) and let us know what errors you see on that page when you click the Settings buttons?
If that doesn’t yield clues and you have a Staging site, it might be helpful to deactivate all other plugins temporarily and then see if things work. If they do, gradually update plugins until it breaks again and then see which plugin is doing it.
Thread Starter
mtjong
(@mtjong)
Hi, thanks for the quick response!
I found the cause, I looked in the console as you suggested and saw this error:
Uncaught TypeError: $(…).sortable is not a function
at HTMLDocument.<anonymous> (my_account.js?ver=5.4.1:15)
at i (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,underscore,wp-util&ver=5.4.1:2)
at Object.fireWith [as resolveWith] (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,underscore,wp-util&ver=5.4.1:2)
at Function.ready (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,underscore,wp-util&ver=5.4.1:2)
at HTMLDocument.J (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,underscore,wp-util&ver=5.4.1:2)
I have a plugin called “Custom My Account for Woocommerce” (by phoenixx) and when I switched it off – the Settings buttons work again!
I hope this helps to make the plugins compatible, at least I have a workaround now when I want to change the Uncanny settings.
regards
Marco
Thanks so much for following up! We’ll take a look, they may be forcing a version of jQuery that’s incompatible with our plugin.
