Hello @alanwpeasy
We are sorry for the inconvenience. I’ve reviewed the marked requests and changed some filtering rules, applying them to your account rather than to a specific website. This means the new rules will apply to all added websites.
I also noticed that we’ve relaxed the filtering rules for non-existent email addresses on two of your websites. Should this be extended to the rest of your websites?
Thank you for your reply.
With your question; no, Non Existent email addresses should not be allowed.
My issue is that I can see no reason for the false positives being blocked ‘**forbidden**’ gives zero clues.
I this case a cleint noticed that nobody was signing up for a seminar and asked me to check. So his clients would have not been able to complete the forms, and nobody was aware. This is not great for client relations.
Thank you for the clarification regarding Non Existent email.
Requests you marked were blocked due to a few missing parameters, which have now been corrected. The specific reason for the blocking is not specified in such cases. We are very sorry that your client was affected by this. We hope that such cases will not happen again. However, please let us know if anything happens. We will do our best to resolve this promptly.
Hello.
We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.
