mPDF upgrade breaks the plugin

  • Resolved benny54

    (@benny54)


    4 years, 4 months ago

    Hi support,

    I just installed the free version of this Print & PDF plugin on my testserver and the initial installation works great so far.
    In the Misc tab i see a prompt to do an mPDF library upgrade to version 8.0.8 (recommended).
    After clicking the upgrade button the upgrade prompt is still there (???). Now generating a pdf file causes a critical error. The cause seems to be that in the directory /wp-content/plugins/pdf-print/ the complete mpdf directory is missing.
    How can i do the recommended mpdf upgrade (v 8.0.8) without running into this issue?
    I’m running PHP 7.4 and the latest version of WordPress.

    Regards, Benny.

    • This topic was modified 4 years, 4 months ago by benny54.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support andrewsupport

    (@andrewsupport)

    4 years, 4 months ago

    Hi,

    Please follow the next steps in order to update mpdf manually via FTP:
    1) Download and install FTP client (for example, Filezilla).
    2) Open the FTP client and enter your FTP access credentials (host, username and password) to access files on your server.
    3) Navigate to ‘yourwordpresswebsite/wp-content/plugins/pdf-print
    4) Delete (remove) ‘mpdf’ folder.
    5) Please use this link and download the archive. https://bestwebsoft.com/wp-content/plugins/paid-products/plugins/pdf-print-mpdf/?action=loading_library
    6) Unpack the archive to ‘yourwordpresswebsite/wp-content/plugins/pdf-print.

    fjvanittersum

    (@fjvanittersum)

    4 years, 4 months ago

    I am sorry, but this does not work.

    The folder structure of the downloaded archive is quite different from the folder structure of the free pdf-print version. However, it is similar to the folder structure of the pdf-print-pro version. So, it appears to me that andrewsupport advises to replace in the free version the old mPDF7 library with the newer mPDF8 library of the paid version.

    Additional help is needed !

    Frans

    Plugin Support andrewsupport

    (@andrewsupport)

    4 years, 4 months ago

    Hi,

    We apologize for the misunderstanding. Please unpack the downloaded archive and paste the “vendor” folder to the ‘wp-content/uploads’ directory.

    Plugin Support andrewsupport

    (@andrewsupport)

    4 years ago

    Hi,

    The plugin has been updated. This issue has been fixed.

Viewing 4 replies - 1 through 4 (of 4 total)

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