Multi charge

  • Resolved topwracker

    (@topwracker)


    8 years, 2 months ago

    One customer will purchase something. Than another customer will purchase something on a different credit card under a different name and paysimple says your transmitting the old customer information causing the first person to get charged twice. Please help me collect logs and find out out what is causing this.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Dotstore

    (@dots)

    8 years, 1 month ago

    Hello there,

    Thanks for getting touch with us.

    We understand your issue. We will look into this and get back to you as soon as possible.

    Thank You,
    Multidots.

    Plugin Author Dotstore

    (@dots)

    8 years ago

    Hello,

    Sorry for the inconvenience so far.

    Please create a support ticket on our support panel: https://store.multidots.com/dotstore-support-panel/

    So, our technical team will look at it and provide you guidance on this.

    Thank You,
    Multidots.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Multi charge’ is closed to new replies.

  • 2 replies
  • 2 participants
  • Last reply from: Dotstore
  • Last activity: 8 years ago
  • Status: resolved