Multi Level Affiliates Not Creating Parent

  • Resolved ahartwick

    (@ahartwick)


    10 months, 1 week ago

    I have the premium version of the plugin.. seems to work great.. i have the multi level affiliate feature added… I have a person that signed up under an affiliate link.. credit/commission was given to that affiliate however they were not set up as “parent” at that point?… Not sure why?.. I was under the impression that any new affiliate would automatically be put under the affiliate that got the commission?..

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  • Plugin Author iova.mihai

    (@iovamihai)

    10 months, 1 week ago

    Hey @ahartwick,

    Thank you for reaching out! Currently, only referred users that sign-up via the affiliate registration form are added as child affiliates for the referring affiliate. Referred customers that purchase, that you automatically register as affiliates, are not added in the referring affiliate’s network as a child.

    Even so, considering that you’re a SliceWP Pro customer, please open a support ticket with this issue here: https://slicewp.com/contact/

    We do have a code snippet for this particular scenario, so please contact us and we’ll send you the snippet with instructions on how you can get it up and running on your website.

    Thank you and best wishes,

    Mihai

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