Multiple accounts get combined

  • Resolved mitchmaitree

    (@mitchmaitree)


    3 years, 5 months ago

    On the whole, Jetpack is pretty good– when it works. I manage 3 blogs for two distinct businesses, posting to two different FB pages. I set it up so that the two blods for the one business (lets call it “A”) were on a Jetpack network, and the other (“B”) was standalone. But every time there’s an upgrade, the accounts get combined into a network for “B.” Which means that the two blogs for “A” get added to the one account for “B”, and all posts go to B’s FB page.

    Last time this happened, I finally had to uninstall and reinstall Jetpack, and set it up all over again (3 times, one for each blog). This time… I’m going to uninstall and switch. This is a real PIA.

    I couldn’t find anything on this in the documentation. The support site says to contact them “at the form below,” but there’s no form below.

    • This topic was modified 3 years, 5 months ago by mitchmaitree.
    • This topic was modified 3 years, 5 months ago by James Huff.
    • This topic was modified 3 years, 5 months ago by James Huff.
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  • Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    3 years, 5 months ago

    If you see a connection prompt for Jetpack, it will connect to whichever WordPress.com account you’re currently logged in to.

    If it gets connected to the wrong WordPress.com account, you can safely reconnect to the desired account by disconnecting Jetpack from WordPress.com at Jetpack > Dashboard > Site Connection > Manage Site Connection in your site’s Dashboard, then connecting again when prompted to the desired account.

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