Multiple Agent

  • Resolved moodcomunicazione

    (@moodcomunicazione)


    2 years ago

    Greetings.

    In the select boxes of the additional Staff to be added to a ticket as collaboration, the list of all the Membership Users appears and not just that of the Support Agents.

    Does the system actually work this way or should only the list of Agents appear?

    Thx in advance

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jawada

    (@jawada)

    2 years ago

    Hi @moodcomunicazione

    Thank you for contacting us, and we apologize for any inconvenience caused. Only agents should be listed in this section. Since this is a premium feature, could you please open a ticket with us using the following link? We will investigate this issue further and resolve it.

    https://getawesomesupport.com/submit-ticket/

    Regards

    Thread Starter moodcomunicazione

    (@moodcomunicazione)

    1 year, 12 months ago

    Greetings. Our version is the free, not the Premium.

    Can We purchase a specific add-on for this functionality? Thx

Viewing 2 replies - 1 through 2 (of 2 total)

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