Multiple checkbox not working

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support fesupportteam

    (@fesupportteam)

    2 years, 4 months ago

    Hi @raffie

    Are you using the PRO version of the plugin or the Free version?

    If you are using the PRO please follow this guide – https://ww.wp.xz.cn/support/topic/important-pro-version-support/

    If you are having a Free version please send the link to the page with the issue so we can check it.

    Best Regards – Victor

    Thread Starter Raffi

    (@raffie)

    2 years, 4 months ago

    Hello, I use Free version: https://integra5.wpengine.com/shop/

    Plugin Support fesupportteam

    (@fesupportteam)

    2 years, 4 months ago

    Hi @raffie

    It looks like you are using “AND” logic for your filters, you need to use “OR” in order to choose couple of terms.

    You can change it inside the filter set settings, by choosing the needed filter and clicking more options.

    Best Regards – Victor

    Thread Starter Raffi

    (@raffie)

    2 years, 4 months ago

    In the provided screenshot you can see that I am using “or”

    screenshot: https://prnt.sc/epNAINh0-ePj

    Plugin Support fesupportteam

    (@fesupportteam)

    2 years, 4 months ago

    Hi @raffie

    This issue happens in very rare cases. The cause of the problem might be that the server was configured to consider the character ’;’ parameter as a separator in Query String.

    Normally, the separator is always the ‘&’ sign. But your server is more likely configured in such a way that parameter separators are both the ‘&’ sign and the ’;’ character.

    The best solution would be to contact server support and ask them to change this setting so that the parameter separator in the Query string would be only one character ‘&’

    Also, please check your VAR names, they should be unique try with addition of fe_ particle before the VAR name, you can change ir from the Filters -> Settings -> VAR/URL names/prefixes. So it will be something like this fe_yourvarname not like this fe-yourwarname.

    Best Regards – Victor

    • This reply was modified 2 years, 4 months ago by fesupportteam.
    Thread Starter Raffi

    (@raffie)

    2 years, 4 months ago

    I changed the name of the VAR name, added fe_ for all, now it is possible to select 2 options at the same time, but now the products are not updated, that is, it is not filtered, it always shows the same products.

    Plugin Support fesupportteam

    (@fesupportteam)

    2 years, 4 months ago

    Hi @raffie

    Without credentials, we cannot do much here, but this is forbidden here on the forum to use it. Such support is only available for the PRO version of the plugin.

    In general, the Free version is not compatible with page builders and custom queries.

    Changing the VAR names should not cause any issues in workability.

    The last thing to try is to fully delete the filter plugin from the side with all its filters, install the new clean version, and create a filter with unique VAR names. And it is better to use _ instead of – for var names.

    Best Regards – Victor

    Thread Starter Raffi

    (@raffie)

    2 years, 4 months ago

    Okay, thank you very much for the quick response.
    ​

Viewing 8 replies - 1 through 8 (of 8 total)

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