First and foremost, thank you so much for this fantastic plugin. This comes with bundle of features and I loved it!
I have integrated your plugin on two of my bespoke products that comes with multiple choice selection based on customer preference. The multiple choice selection was working fine few days back and its stop working now. Few of the last choices on the below products are not working as I expected, I could switch the choices but the images are not changing according to the selection. Can you please have a look at this issue and help me to resolve it asap.
Can you describe the issue a bit more? I took a look at both products and I’m not sure where something is wrong.
You are using the configurator in a bit of an unusual way, where the images hide each other. It is usually meant to be used with transparent images which build up the product, while you are using opaque images with the full visual.
Thank you for your speedy response. Yes, I am using the plugin in a slightly different method, as I need to show the entire image rather than just a layer. Because I don’t have a skeleton for the image and its variations to overlay together. I am fine with how the plugin is now configured. However, as you can see from this product https://snover.com/bespoke-shirts/ The final choice “Cuff Style” does not change the image, although the rest of the aforementioned options do.
The same issue exists in the following product. https://snover.com/bespoke-suits/ The image does not change during selecting. The problem stems from the location where the “Pocket Style” pick begins.
Could you please assist me with resolving this issue? Oh, I’m sorry. I’m using your tool in a way that is a little different from how you made it. Because, I tried different plugins and only your plugin met my requirements. Thanks for understanding!
I am still waiting for your reply and please help me to resolve the issue today itself if possible. Your early attention would be really appreciated. Thanks
I have already arranged the layers correctly as they should be. Please refer to the screenshot below for reference. The main issue I’m encountering is that the images are not updating when I select options from the Collar style or Cuff style.
For better understanding, could you please try to select the options from top to bottom of the following product? So that you will be identify the issue when you trying to select any option from Collar style or Cuff style. https://snover.com/product/bespoke-shirt/
