Multiple confirmation mails

  • stefanbecker

    (@stefanbecker)


    9 years, 3 months ago

    Hi,

    I have an issue with the confirmation mails.
    In my configuration I have three different pages with a registration form for newsletter subscriptions. Every subscription has a different group.

    If the user subscribes for group A he gets one confirmation with the confirmation link. He isn’t clicking it.
    Then he subscribes for group B and he gets two confirmations. The right one and the old one again.
    If he subscribes now for group C he gets three confirmations and so on.

    I think that the send mail query reads all unconfirmed entries in es_emaillist and sends them but it ignores the group of the currently registered subscription. So all unconfirmed subscriptions will be send again.

    Am I right? Or did I something wrong? Is it possible to fix it?

    Thanks
    Stefan

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Icegram

    (@icegram)

    9 years, 3 months ago

    @stefanbecker,

    Are you using this plugin to show different groups?

    We’ll look into this.

    Thread Starter stefanbecker

    (@stefanbecker)

    9 years, 3 months ago

    Hi @icegram,

    no. I just use Email subscribers.
    I added your regular subscription form to different pages and used different group names in their definitions. This works fine (except the multiple mails) and fits perfect to my requirements.

    I took look inside the sql queries and think that the filter on group name is missing in the query which selects the mail adresses.
    It’s in es_view_subscriber_one(), isn’t it?

    Thanks for helping!
    Stefan

    Plugin Author Icegram

    (@icegram)

    9 years, 3 months ago

    @stefanbecker,

    Then how are you adding groups names to your subscription forms? Because, the issue that you are referring to has been reported when Email Subscribers is used with Email Subscribers-Group selector plugin to add groups to your subscription form.

    Thread Starter stefanbecker

    (@stefanbecker)

    9 years, 3 months ago

    Hi @icegram,

    No, I don’t use the Email Subscribers-Group selector plugin.
    I have several pages and they have there own area where you can register for subscriptions.
    For that I added the es_subbox to my page code:
    <?php es_subbox( $namefield = “YES”, $desc = “”, $group = “Groupname” ); ?>

    “Groupname” is different in all of my pages. So the users register for different groups. This works great. The only thing is that they get more and more confirmations if they don’t finalize them inbetween.

    Stefan

    Plugin Author Icegram

    (@icegram)

    9 years, 3 months ago

    @stefanbecker,

    Kindly update Email Subscribers to the latest version-3.2.7 as the same is fixed in it.

    Let us know if it works correctly after updating.

    Thread Starter stefanbecker

    (@stefanbecker)

    9 years, 3 months ago

    Hi @icegram,

    thanks a lot for your great support!

    I tested your update and the discribed issue is fixed now. If I subscribe for three groups with the same email adress I just get three confirmations now. This is fine.

    Unfortunately something else is confusing now. If you click on the confirmation link (double opt in) in one of the emails this confirms all three subscriptions. The two other confirmation links are running into a “already confirmed” message.

    It looks like that the combination of email and group not just has to be used at the email sending procedure but also in the confirmation link procedure.

    Stefan

    Plugin Author Icegram

    (@icegram)

    9 years, 3 months ago

    @stefanbecker,

    If you click on the confirmation link (double opt in) in one of the emails this confirms all three subscriptions. The two other confirmation links are running into a “already confirmed” message.

    We are aware of this and we’ll inform you once it is fixed.

Viewing 7 replies - 1 through 7 (of 7 total)

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