• Resolved cyrix2000

    (@cyrix2000)


    Hi, the plugin is (still) sending multiple emails instead of just one (up to 10). Customers are complaining about the spam emails, so that I now have to disable the plugin till this has been fixed. It makes no difference whatever i select in the “email frequency” setting.

    URL: https://www.xxx.xx.xx
    MySQL Version: 10.11.13
    WP Table Prefix: wp_
    WP Version: 6.9
    Server Name: xxx
    Cookie Domain: xxx
    cURL Version: 8.5.0
    SSL Version: OpenSSL/3.0.13
    PHP Info:
    Version: 8.3.28
    Memory Usage: 59.32MB
    Memory Limit: 512M
    Max Upload Size: 256M
    Max Post Size: 256M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 600 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Customer Reviews Collector for WooCommerce
    Plugin Version: 4.7
    Options:
    active: 1
    version: 4.7
    update-version-check: 4.7
    settings-state: 4
    campaign-active: 1
    platform-url: [
    {
    "url": "https:\/\/www.trustpilot.com\/evaluate\/xxx",
    "percent": "25"
    },
    {
    "url": "https:\/\/admin.trustindex.io\/api\/googleWriteReview?place-id=xxx",
    "percent": "65"
    },
    {
    "url": "https:\/\/www.facebook.com\/xxx\/reviews",
    "percent": "10"
    }
    ]
    trigger-delay: 3
    trigger-event: wc-delivered
    frequency: 1
    email-sender: xxx
    email-sender-email: [email protected]
    email-subject: Your opinion matters to xxx
    email-text: <p>Dear {{customer_full_name}},</p><p>Thank you for choosing xxx as your xxxxx :-)</p><p>Our customers' opinion is important to us, as this way we can improve our service and increase customer satisfaction.</p><p>Please share your experiences with us :-)</p><p><strong>Click the stars to review us</strong></p><p>{{stars}}</p><p>It's only a minute for you, but a huge help for us.</p><p>Thank you in advance,</p><p>Jan<br />OneTwo3D team</p>
    email-footer-text: You received this email because you made a purchase on xxx.
    If you don't want to receive such emails in future, you can <a>unsubscribe here</a>.
    rate-us-feedback:
    support-language:
    exclude-emails:
    activation-redirect:
    preview:

    Active Theme: Shoptimizer Child Theme 1.2.2
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    • This topic was modified 5 months ago by cyrix2000.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support liditrudex

    (@liditrudex)

    Hi @cyrix2000 !

    Thank you for reaching out to us and for sending the troubleshooting text!

    You’re using thr plugin’s previous version. Please make sure to switch to the latest version.

    Let us know if you experience any issues there – our team will be here to assist you.

    Best regards,

    Trustindex Support Team

    Plugin Support liditrudex

    (@liditrudex)

    Hi @cyrix2000 !

    Let us know if there’s anything else we can help you with. 

    Best regards,

    Trustindex Support Team

Viewing 2 replies - 1 through 2 (of 2 total)

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