Multiple Errors, Need Help

  • Resolved oriver

    (@oriver)


    4 years ago

    Hi,

    Please could someone help, I’m getting the following errors in the last week:

    – cURL 28, 52, & 55
    – Occasional tearing of images
    – Several plugins not working including image optimising, and backup restore.
    – Server error messages: “An unexpected response was received from the server. More information has been logged in the browser console.”
    When going into the console I’m seeing:
    `Log] smush_manager_send_command JSON parse error (wposmush-3-2-3.min.js, line 1)
    [Log] WPO: could not parse the JSON (wposmush-3-2-3.min.js, line 1)
    [Log] (wposmush-3-2-3.min.js, line 1)
    <!DOCTYPE html>
    ……

    AND

    Failed to load resource: cannot parse response: https://____/wp-admin/admin-ajax.php?_fs_blog_admin=true

    – Also errors showing in cPANEL:
    Cannot serve directory /home4/…/public_html/wp-admin/css/: No matching DirectoryIndex (index.html.var,index.htm,index.html,index.shtml,index.xhtml,index.wml,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.js,index.jp,index.php4,index.php3,index.php,index.phtml,default.htm,default.html,home.htm,index.php5,Default.html,Default.htm,home.html) found, and server-generated directory index forbidden by Options directive, referer: binance.com

    Backend fatal error: PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 12288 bytes) in /home4/…./public_html/wp-includes/functions.php on line 642\n

    Backend log: PHP Notice: ob_end_flush(): Failed to send buffer of zlib output compression (0) in /home4/…../public_html/wp-includes/functions.php

    – Lastly when trying to do a backup I’m getting the following warning messages:

    0000.097 (0) Output: zip warning: binziptest/test.zip not found or empty
    0000.097 (0) Output: adding: binziptest/subdir1/ (in=0) (out=0) (stored 0%)
    0000.098 (0) Output: adding: binziptest/subdir1/subdir2/ (in=0) (out=0) (stored 0%)
    0000.098 (0) Output: adding: binziptest/subdir1/subdir2/test.html (in=131) (out=107) (deflated 18%)

    0030.040 (0) [Warning] uploads/wpforms/.htaccess.cpmh3129: unreadable file – could not be backed up

    0069.773 (0) PHP event: code E_WARNING: filemtime(): stat failed for /home4/…./public_html/wp-content/updraft/backup_2022-05-06-2224_…._f63ba42a9f29-db.gz (line 1884, wp-content/plugins/updraftplus/backup.php)

    I have contacted my host servers who keep insisting everything is okay from them, I have contacted the plugins – 4 to be exact being affected and its not them either. I have tried: optimising database, clear caches, change browsers and deactivating plugins, all with no luck.

    Everything is up to date as well.

    Would be incredibly grateful for any help, as I’m hitting my head against a stack of brick walls.

    • This topic was modified 4 years ago by oriver.
    • This topic was modified 4 years ago by oriver.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Steven Lin

    (@stevenlinx)

    4 years ago

    I have contacted my host servers who keep insisting everything is okay from them, I have contacted the plugins – 4 to be exact being affected and its not them either.

    Either they’re kicking balls or you could be running into mis-configuration/conflicts.

    1.)

    deactivating plugins

    After you’ve de-activated plugins, what does the errors on your WP-Admin Dashboard look like? Does it have same or less errors? If less, what errors were still present compared to before?

    2.)

    PHP Fatal error: Allowed memory size of 1073741824

    You could be running out of available memory, which could have caused those errors.

    However, let’s focus on 1.) above for now.

    Thread Starter oriver

    (@oriver)

    4 years ago

    Hi @stevenlinx

    Thank you for your message.

    1) I’ve deactivated all the plugins and then just left on the affected plugins, one at a time that is, to check if there was a conflict. Same problems remained.
    – when turning off all plugins accept image compression still had cURL
    – Image tearing is sporadic, but has happened when everything was deactivated and just in the media library, hit refresh and the torn image then shows fine.
    – Get the server error message still when switching between functions on the dashboard

    2) Apparently the PHP memory is set to full. My disk usage is 3.60, with 3,480mb in public_html/ SQL 69

    Directive Local Value Master Value
    max_input_time 20000 60
    max_input_vars 20000 1000
    memory_limit 8192M 512M

    Thank you for your help.

    Steven Lin

    (@stevenlinx)

    4 years ago

    1.)
    What web host do you have? on what hosting plan?

    2.)
    In your wp-config.php file under the WordPress folder of your site, do you have these two lines?

    
define( 'WP_MEMORY_LIMIT', 'XXX' );
define( 'WP_MAX_MEMORY_LIMIT', 'XXX' );

    If so, what are the values?

    Thread Starter oriver

    (@oriver)

    4 years ago

    @stevenlinx

    1) I’m on a shared hosting plan, max database 5GB

    2) I found the file but the two lines were missing. I did find a summary of the PHP settings which states: memory_limit 8192, post_max_size 8192, upload_max_filesize 8192.

    Thread Starter oriver

    (@oriver)

    4 years ago

    @stevenlinx

    I think my host server may have gone a little far in changing the PHP settings to solve the cURL issue, which it didn’t fix.

    The settings currently are:
    max_execution_time 20000
    max_input_time 20000
    max-inputs-vars 20000
    memory_limit 8192M
    post_max_size 8192M
    session.gc_maxlifetime 1440
    upload_max_filesize 8192M
    zlib.output_compression Disabled

    Would it be best to change these? Thanks again

    Steven Lin

    (@stevenlinx)

    4 years ago

    1.)
    I’m on a shared hosting plan, max database 5GB
    I wonder if you can provide the name of the web hosting company so I can take a detailed look at the specs of the hosting plan. Also, I can compare it with other web hosting company/plans that I could be recommending.

    2.)
    Your system has many plug-ins and its running into a memory limitation; shared hosting doesn’t provide much memory to begin with.

    The PHP 8192M (8 GiB) memory limit is shared with other customers’ sites on the same server. Then, there seems to be another hard limit of 1 GiB placed on each site (to make sure one site does not use up all the resources on the shared server).

    In your wp-config.php file, add in these two lines and see what happens:

    define( ‘WP_MEMORY_LIMIT’, ‘5120M’ );
    define( ‘WP_MAX_MEMORY_LIMIT’, ‘5120M’ );

    I.) Are the errors less or more?
    II.) Do you still see “PHP Fatal error: Allowed memory size of XXX bytes exhausted” What’s the full message?

    Thread Starter oriver

    (@oriver)

    4 years ago

    @stevenlinx

    Hi,

    I’m a bit unsure about adding lines to the wp-config.php file, as I’m not a developer, my knowledge is basic to getting better.

    1. With BlueHost, on Shared Choice.

    2. It’s been suggested that the PHP settings were too extreme and would have been adding to the problem. I therefore changed it to:

    max_execution_time 1200
max_input_time 1200
max-inputs-vars 4000
memory_limit 1028M
post_max_size 128M
session.gc_maxlifetime 1440
upload_max_filesize 128M
zlib.output_compression Disabled

    But post images are taking a long time to appear. Do you please have any suggestions as to what I should change these to?

    Thank you

    • This reply was modified 4 years ago by oriver.
    Steven Lin

    (@stevenlinx)

    4 years ago

    1.)

    
I’m a bit unsure about adding lines to the wp-config.php file, as I’m not a developer, my knowledge is basic to getting better.

    If that’s the case, then it’s probably hard to move forward from this point on in this thread.

    2.)

    Backend fatal error: PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 12288 bytes) in /home4/…./public_html/wp-includes/

    1073741824 bytes is 1 GiB, which is very large for a site that is on shared hosting.

    In other words, you either reduce the memory footprint (fixing site issues or reduce the number of plug-ins) or the site shouldn’t be on shared hosting.

    Most WP sites have a memory allocation of 256 MB.

    For sites on shared hosting, you would typically only have between 0 and 5 plugins.

    For sites on cloud hosting/VPS hosting/dedicated server, you can run anywhere from 5 and 20 plugins without much issues.

    Your best bet going forward is probably to recruit outside help (e.g. freelancers) to take a deeper look at your system (i.e. there could be more than one issue).

    After working with outside help, if upgrading hosting is determined to be needed (and since you’re already using the Smush plug-in), maybe you want to take a look at WPMU DEV. Their lowest tier has 1 GB dedicated memory and you instantly get to use 7 of their Pro plugins for free, including Smush Pro.
    https://wpmudev.com/hosting/

    Thread Starter oriver

    (@oriver)

    4 years ago

    @stevenlinx

    Thank you, your advice has been really helpful. I’ll try to reduce plugins and have a look at outside help, along with upgrading hosting. Many thanks again.

Viewing 9 replies - 1 through 9 (of 9 total)

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