Multiple errors when trying to view stats
-
Hello,
I’m not sure if this is related with other threats I’ve been reading: I installed the plugin a few days ago and when I try to view the stats I get the following errors:
Screenshot 2025-06-09 141733.png
I checked that the domain is properly set on the settings > general
Thank you for your help
-
Hi @abuky,
Can you check the console and see if the errors have more information?To check for errors in the console, follow these simple steps:
- Open your browser (preferably Chrome or Firefox).
- Right-click anywhere on the page you’re having issues with.
- Choose “Inspect” or “Inspect Element” from the menu.
- In the developer tools that appear, click on the “Console” tab.
- If there are any errors, they will be displayed in red in the console.
You can copy the error message and share it with us for further troubleshooting. Make sure you refresh the page after opening the console to capture any errors that may appear on load.
Let me know what appears there!
Kind regards,
HesselHi Hessel,
Thank you for writing back. Below goes everything from the console.
I hid the domain. The rest is copy/paste form the console.
Let me know if there’s anything else I can do for help.
Thanks you!JQMIGRATE: Migrate is installed, version 3.4.1 load-scripts.php:5:981
downloadable font: Glyph bbox was incorrect (glyph ids 4 5 6 7 8 9 10 11 12 13 14 15 18 21 22 23 24 25 26 27 28 37 38 39 40 45 48 49 54 55 56 61 77 79 86 91 94 102 107 108 119 120 121 122 124 128 138 141 142 147 148 151 159 160 161 162 181 182 197 201 202 203 214 220 221 222 224 228 236 237 240 242 247 254 257 261 314 315 331 338 344 345 347 354 355 356 375 385 396 399 403 408) (font-family: "ETmodules" style:normal weight:400 stretch:100 src index:1) source: https://domain.com/wp-content/themes/Divi/core/admin/fonts/modules/all/modules.ttf
jQuery.Deferred exception: $(...).select2 is not a function @https://domain.com/wp-admin/admin.php?page=burst#/settings/general:142:35
e@https://domain.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=1209d47e9a70037f41b00b702cc5167e:2:27028
Deferred/then/l/</t<@https://domain.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=1209d47e9a70037f41b00b702cc5167e:2:27330
setTimeout handler*Deferred/then/l/<@https://domain.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=1209d47e9a70037f41b00b702cc5167e:2:27594
c@https://domain.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=1209d47e9a70037f41b00b702cc5167e:2:25304
fireWith@https://domain.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=1209d47e9a70037f41b00b702cc5167e:2:26053
fire@https://domain.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=1209d47e9a70037f41b00b702cc5167e:2:26089
c@https://domain.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=1209d47e9a70037f41b00b702cc5167e:2:25304
fireWith@https://domain.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=1209d47e9a70037f41b00b702cc5167e:2:26053
ready@https://domain.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=1209d47e9a70037f41b00b702cc5167e:2:29112
P@https://domain.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=1209d47e9a70037f41b00b702cc5167e:2:28884
EventListener.handleEvent*@https://domain.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=1209d47e9a70037f41b00b702cc5167e:2:29264
@https://domain.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=1209d47e9a70037f41b00b702cc5167e:2:220
@https://domain.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=1209d47e9a70037f41b00b702cc5167e:2:225
undefined load-scripts.php:2:28648
Uncaught TypeError: $(...).select2 is not a function
<anonymous> https://domain.com/wp-admin/admin.php?page=burst#/settings/general:142
jQuery 13
admin.php:142:35
Error in query cache undefined index.6f19b8c1c6fcfd24aad0.js:1:111994
XHRGET
https://domain.com/wp-json/burst/v1/data/insights?date_start=2025-06-10&date_end=2025-06-10&date_range=today&nonce=44519a6708&token=nwlcw&filters={"page_id":"","page_url":"","goal_id":"","referrer":"","device":"","browser":"","platform":"","country_code":""}&metrics[0]=visitors&metrics[1]=pageviews&_locale=user
[HTTP/2 403 91ms]
XHRGET
https://domain.com/wp-json/burst/v1/data/compare?date_start=2025-06-10&date_end=2025-06-10&date_range=today&nonce=44519a6708&token=srbro&filters={"page_id":"","page_url":"","goal_id":"","referrer":"","device":"","browser":"","platform":"","country_code":""}&_locale=user
[HTTP/2 403 115ms]
XHRGET
https://domain.com/wp-json/burst/v1/data/devicesTitleAndValue?date_start=2025-06-10&date_end=2025-06-10&date_range=today&nonce=44519a6708&token=ierni&filters={"page_id":"","page_url":"","goal_id":"","referrer":"","device":"","browser":"","platform":"","country_code":""}&_locale=user
[HTTP/2 403 111ms]
XHRGET
https://domain.com/wp-json/burst/v1/data/devicesSubtitle?date_start=2025-06-10&date_end=2025-06-10&date_range=today&nonce=44519a6708&token=mqquw&filters={"page_id":"","page_url":"","goal_id":"","referrer":"","device":"","browser":"","platform":"","country_code":""}&_locale=user
[HTTP/2 403 104ms]
XHRGET
https://domain.com/wp-json/burst/v1/data/datatable?date_start=2025-06-10&date_end=2025-06-10&date_range=today&nonce=44519a6708&token=ihhad&filters={"page_id":"","page_url":"","goal_id":"","referrer":"","device":"","browser":"","platform":"","country_code":""}&metrics[0]=page_url&metrics[1]=pageviews&group_by[0]=page_url&_locale=user
[HTTP/2 403 117ms]
XHRGET
https://domain.com/wp-json/burst/v1/data/datatable?date_start=2025-06-10&date_end=2025-06-10&date_range=today&nonce=44519a6708&token=bqyof&filters={"page_id":"","page_url":"","goal_id":"","referrer":"","device":"","browser":"","platform":"","country_code":""}&metrics[0]=referrer&metrics[1]=pageviews&group_by[0]=referrer&_locale=user
[HTTP/2 403 117ms]
XHRGET
https://domain.com/wp-admin/admin-ajax.php?action=burst_rest_api_fallback&rest_action=burst/v1/data/insights&date_start=2025-06-10&date_end=2025-06-10&date_range=today&nonce=44519a6708&token=nwlcw&filters={"page_id":"","page_url":"","goal_id":"","referrer":"","device":"","browser":"","platform":"","country_code":""}&metrics[]=visitors&metrics[]=pageviews
[HTTP/2 403 93ms]
XHRGET
https://domain.com/wp-admin/admin-ajax.php?action=burst_rest_api_fallback&rest_action=burst/v1/data/devicesTitleAndValue&date_start=2025-06-10&date_end=2025-06-10&date_range=today&nonce=44519a6708&token=ierni&filters={"page_id":"","page_url":"","goal_id":"","referrer":"","device":"","browser":"","platform":"","country_code":""}
[HTTP/2 403 162ms]
XHRGET
https://domain.com/wp-admin/admin-ajax.php?action=burst_rest_api_fallback&rest_action=burst/v1/data/devicesSubtitle&date_start=2025-06-10&date_end=2025-06-10&date_range=today&nonce=44519a6708&token=mqquw&filters={"page_id":"","page_url":"","goal_id":"","referrer":"","device":"","browser":"","platform":"","country_code":""}
[HTTP/2 403 162ms]
XHRGET
https://domain.com/wp-admin/admin-ajax.php?action=burst_rest_api_fallback&rest_action=burst/v1/data/compare&date_start=2025-06-10&date_end=2025-06-10&date_range=today&nonce=44519a6708&token=srbro&filters={"page_id":"","page_url":"","goal_id":"","referrer":"","device":"","browser":"","platform":"","country_code":""}
[HTTP/2 403 114ms]
XHRGET
https://domain.com/wp-admin/admin-ajax.php?action=burst_rest_api_fallback&rest_action=burst/v1/data/datatable&date_start=2025-06-10&date_end=2025-06-10&date_range=today&nonce=44519a6708&token=bqyof&filters={"page_id":"","page_url":"","goal_id":"","referrer":"","device":"","browser":"","platform":"","country_code":""}&metrics[]=referrer&metrics[]=pageviews&group_by[]=referrer
[HTTP/2 403 201ms]
XHRGET
https://domain.com/wp-admin/admin-ajax.php?action=burst_rest_api_fallback&rest_action=burst/v1/data/datatable&date_start=2025-06-10&date_end=2025-06-10&date_range=today&nonce=44519a6708&token=ihhad&filters={"page_id":"","page_url":"","goal_id":"","referrer":"","device":"","browser":"","platform":"","country_code":""}&metrics[]=page_url&metrics[]=pageviews&group_by[]=page_url
[HTTP/2 403 196ms]
Error in query cache
Object { code: "invalid_json", message: "The response is not a valid JSON response." }
index.6f19b8c1c6fcfd24aad0.js:1:111994
Error in query cache
Object { code: "invalid_json", message: "The response is not a valid JSON response." }
index.6f19b8c1c6fcfd24aad0.js:1:111994
Error in query cache
Object { code: "invalid_json", message: "The response is not a valid JSON response." }
index.6f19b8c1c6fcfd24aad0.js:1:111994
Error in query cache
Object { code: "invalid_json", message: "The response is not a valid JSON response." }
index.6f19b8c1c6fcfd24aad0.js:1:111994
Error fetching data table data:
Object { code: "invalid_json", message: "The response is not a valid JSON response." }
955.ae520fc343dab9b37f50.js:1:35712
Error fetching data table data:
Object { code: "invalid_json", message: "The response is not a valid JSON response." }Hi @abuky,
looking at your site, all calls to the server from Burst are blocked with a 403 forbidden, both Rest Api and admin-ajax calls. This causes the application to break.
Do you have any security plugins active, or very strict server security enabled?
Please try deactivating your security plugin to check if that is causing the issue. Your host might also be able to tell you why these requests are getting a forbidden response.
Hi Rogier,
I use All-In-One Security, and when I disabled it stats are shown, so that seems to be it.
Is there a fix for that?It is probably a specific setting. Do you have the 5G firewall rules enabled perhaps? You can find this in WP Security / firewall. If that is the case, you can fix it by disabling it, going to the plugin overview, deactivate, and activate the plugin again.
If that does not help, can you check if you have salt post fix enabled? You can find it in WP Security, User Security, Salt.
The 5G setting was the issue. I turned off and now is working.
Thank you for your help!Great to hear!
If you appreciated the support, it would be awesome if you could leave a reviews:
https://ww.wp.xz.cn/support/plugin/burst-statistics/reviews/#new-postThanks!
The topic ‘Multiple errors when trying to view stats’ is closed to new replies.
