Multiple issues after Twenty Seventeen theme update

  • f0x2

    (@f0x2)


    7 years, 10 months ago

    Hi,

    I accepted the latest Twenty Seventeen theme update, however the update didn’t seem to complete and produced a blank page. I could refresh the website, but could not access the admin panel (500 error message). I disabled all plugins in the database and managed to get back in to the admin panel.

    When trying to active plugins again, JetPack failed with a fatal error, so I removed the plugin. When I then tried to search for a plugin through the admin panel (a backup one as I don’t have a back up), my website stopped responding.

    I now receive 504 Gateway Time-out error. I have tried disabling all plugins again, but this has not helped.

    Any assistance would be greatly appreciated. Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • abletec

    (@abletec)

    7 years, 10 months ago

    Hello, f0x2, & welcome. What we usually ask folks to do in this situation is to download a copy of the latest WordPress from ww.wp.xz.cn & then upload it to your server via either your hosting provider or an FTP client. Sounds to me as though the update didn’t quite complete, for whatever reason.

    Please let us know if you need help doing that, & please let us know whether or not that helped.

    Thread Starter f0x2

    (@f0x2)

    7 years, 10 months ago

    Thanks for the response. Just to clarify a few things.

    – I need to download the latest version of WordPress as though I was doing a fresh install?

    – When I upload via ftp and replace current files, will I lose any of my config or data?

    – Once uploaded, what is the next step? Do I have to run through a fresh install?

    Many Thanks

    abletec

    (@abletec)

    7 years, 10 months ago

    Hello, f0x2. Responses interspersed w/your questions.

    – I need to download the latest version of WordPress as though I was doing a fresh install?
    Yes.

    – When I upload via ftp and replace current files, will I lose any of my config or data?
    No. Your content is in your database, the WordPress files only have a config-sample.php file, not a wp-config.php file, so it won’t be overwritten.

    – Once uploaded, what is the next step? Do I have to run through a fresh install?

    No. Stuff should just work.

    Please let us know if this did or did not help, ok?

Viewing 3 replies - 1 through 3 (of 3 total)

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