Multiple language website issue

Resolved farahkh
(@farahkh)

5 years, 1 month ago

hi I like your plugin and I am planning on using it, but when I tried it on my multilanguage website, it worked fine on the English version, but it is not working on the arabic website, I am using WPML plugin to translate the website if that helps…
I wish you can help me… many thanks

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Author annastaa
(@annastaa)

5 years, 1 month ago

Hello Farahkh,

Thank you for your interest in our filtering plugin!

The filtering problem on your shop page may be caused by the usage of non-latin slugs for Woocommerce product taxonomies and their terms. Please try following the instructions offered by this article of our Troubleshoot page to see if it fixes the issue.

Thread Starter farahkh
(@farahkh)

5 years, 1 month ago

perfect this was my problem, many thanks
Thread Starter farahkh
(@farahkh)

5 years ago
Hello again,
I have other issues with the filter:
-in the English website, the filter is showing a number of products from some categories, but when I select it says “No products were found matching your selection.” in the original language it is showing fine.
-the price filter is showing on the English site and not in the Arabic one.
-the active filter is not clearing correctly, if I dismiss one of the active filters all of the filters will disappear, and if I choose another category the other active filter will show with it.

website link:
https://edufikra.com/en/resources-hub/
- This reply was modified 5 years ago by farahkh.
Plugin Author annastaa
(@annastaa)

5 years ago
Hello Farahkh,

I have checked your page, and from the errors that I see, at least some of the issues that you face seem to relate to the way your multilingual plugin internally translates / changes variables used by our filters.
1. Please go to annasta Filters > Filters presets > preset settings, and check in the Add Filter select box (at the top of the Preset Filters section) if you are being offered a (second) option to create new filter for taxonomies (attributes) that are already added as filters?
2. As for the price filter not displaying, can you please check if any strings containing “price” and belonging to our plugin (for example, options starting with awf_) are being translated or otherwise altered via the string translating utility of your multilingual plugin?
3. Also, some non-latin (Arab?) slugs (seemingly in Products > Tags) are still interrupting the correct product counts updates.
Please let me know if some (or any) of the above helps. Beyond that, if you are not pressured by time, you are most welcome to contact us if you wish us to make a more in-depth assessment of any WPML-related issues!

Viewing 4 replies - 1 through 4 (of 4 total)

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