Multiple orders generated in Woocommerce

  • Resolved kiwidesigncp

    (@kiwidesigncp)


    11 months ago

    Good morning,
    we’re experiencing a compatibility issue between your plugin and WooCommerce. We added two new notifications, but when a product is purchased through WooCommerce, both the customer and the site administrator receive 9 emails for 9 different orders (which we also see in the WooCommerce backend).
    If we disable the custom notifications we created, everything works correctly: only 1 email is sent and only 1 order is generated.
    Do you have any idea what might be causing this issue?

Viewing 1 replies (of 1 total)
  • Better Notifications for WP Support

    (@bnfwsupport)

    11 months ago

    Hi @kiwidesigncp,
    Thanks for your message.

    Unfortunately, BNFW has some known compatibility issues with WooCommerce, which are caused by WooCommerce. As such, it may be that BNFW may not be a good fit for you for this specific use case. This is becuase WooCommerce does a lot of updates and saves in an atypical fashion when products are created, purchased, etc. and BNFW can’t work out when a notification should be sent or if it should be sent at all. BNFW will work with some of WooCommerce though, although it changes so much it’s hard to give a difinitive list of notifications that do work.

    Sorry I can’t help more with this at this time.

Viewing 1 replies (of 1 total)

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