G’day Sean,
Can you see if the transaction IDs in MYeWAY match up to the transaction IDs in the Gravity Forms entries? Also, are there multiple Gravity Forms entries that match up with the multiple payments, or is it one entry / multiple payments?
cheers,
Ross
Hey Ross,
This is super strange. The trans id matches the first entry form, 2nd process is done with out form.
Person 1.
3 payments went through
There are 2 form entries, two transaction id’s match being the 1st one and the 3rd one. So it was like the first one went twice. Being two forms the user may have clicked twice somehow.
Person 2
One entry in forms only, two trans
50 seconds difference
17/06/16 23:24:51 trans: 184163568
17/06/16 23:24:02 trans :184163549 – this one matches form entry
Person 3
One one form entry.
16 mins diff.
12/06/16 13:40:52 183458901
12/06/16 11:24:04 183448413 (matches form)
Person 4
One form entry
12/06/16 13:40:52 183458901
12/06/16 11:24:04 183448413 (matches form)
Person 5
One form entry
4 days later.
13/06/16 10:47:06 183524370
09/06/16 19:05:37 183224866 (matches form)
There are a few examples. I’m not sure what to make of it.
Any ideas?
G’day Sean,
I’ve done a bit of testing, and I can’t get it to create multiple transactions in eWAY for one form entry. Can you please list all of the active plugins on your site, and the theme? It could be some odd interaction with another plugin.
For multiple submissions, the easiest way to prevent that is to use AJAX submission. Add ajax="true" to your form shortcode and the form cannot be submitted multiple times. If you need to maintain non-AJAX submission, I suggest that you create a separate confirmation page instead of using the standard confirmation text block, so that a browser refresh can’t resubmit the form.
cheers,
Ross
NB: * can’t (I cannot get it to create multiple transactions)
Hi Ross,
I have the ajax = true.
<?php gravity_form($formclinic, $display_title=false, $display_description=false, $display_inactive=false, $field_values=null, $ajax=true, $tabindex); ?>
Advanced Custom Fields Version 4.4.7 | By Elliot Condon
Advanced Custom Fields: Gallery Field Version 1.1.1 | By Elliot Condon
Advanced Custom Fields: Gravity Forms Field Version 1.0.0 | By @adam_pope of @stormuk
Advanced Custom Fields: Repeater Field Version 1.1.1 | By Elliot Condon
Contact Form 7 Version 4.4.2 | By Takayuki Miyoshi
Fusion Core Version 2.0.2 | By ThemeFusion
Gravity Forms Version 2.0.2 | By rocket-genius
Gravity Forms eWAY Version 2.2.1 | By WebAware
Gravity Forms Remaining Entries Shortcake Version 0.1 | By CTLT Dev
Instagram Feed Version 1.4.6.2 | By Smash Balloon
LayerSlider WP Version 5.6.6 | By Kreatura Media
Revolution Slider Version 4.6.5 | By ThemePunch
Simple Custom Post Order Version 2.3 | By Sameer Humagain
Twitter Stream Version 2.7 | By Paul Robinson
User Role Editor Version 4.25.2 | By Vladimir Garagulya
WordPress HTTPS Version 3.3.6
NOT ACTIVE:
Google Analyticator Version 6.4.9.7 | By SumoMe
Gravity Forms Mass Import Version 1.5.1 | By Aryan Duntley
Regenerate Thumbnails Version 2.2.6 | By Alex Mills (Viper007Bond)
SEO Ultimate Version 7.6.5.8 | By SEO Design Solutions
Sucuri Security – Auditing, Malware Scanner and Hardening Version 1.7.17 | By Sucuri, INC
WooCommerce Version 2.0.20 | By WooThemes
Hope this helps.
Thanks Sean, I’ll have to check a few of those to see what impact they might be having. GF Remaining Entries for example might be doing something that crosses paths with what I’m doing.
In the meantime, please install this development version. It fixes a few minor bugs, and maybe it’ll magically fix what’s happening for you.
https://www.dropbox.com/s/w3carf09k31vgvm/gravityforms-eway-2.2.2-dev.zip
Please also download and install the Logging add-on from the Rocket Geniuses:
https://www.gravityhelp.com/downloads/
Once installed, go to Forms > Settings > Logging and enable for all messages on the eWAY add-on. This will help track what’s happening.
cheers,
Ross
Hey Ross,
I am back. The above hasn’t made any change, where are still getting some users being charged twice to 4 times.
I have a spreadsheet I can send you to cross reference against the logging set up.
let me know where to send.
G’day Sean,
Please forward it to support (at) webaware.com.au and I’ll see what I can work out.
cheers,
Ross
