Hi @niralibiniwale ,
Thanks for reaching out.
We tried to check https://wordpress-187251-3891181.cloudwaysapps.com/, but the domain was password protected.
See: https://share.zight.com/v1unDDjL
Could you share a screen recording of the issue?
If you would like us to have a look at the page, you could share the domain credentials via Support Request – Popup Maker.
Here’s a helpful guide on Your Popup Is Not Displaying on Your Homepage (or Another Page):
https://docs.wppopupmaker.com/article/544-your-popup-is-not-displaying-on-your-homepage#conflict
We’ll wait for your reply.
Hello @israelmartins
Thanks for quick response. Please find screen recording in below link:
https://drive.google.com/file/d/1WQpQRhLZkPgC-RX_rTg1GH705EwIVXWE/view?usp=drive_link
I have recorded in video when there is 1 popup enabled & 2 popups enabled there is design conflict of page & popup both.
Plugin Support
Kim L
(@kimmyx)
Hi @niralibiniwale,
Thanks for the video!
Are the popups designed using Divi builder as well?
Could you test activating two popups that are not using the Divi builder to check if the design issue occurs?
We’ll wait for your response!
Hi @kimmyx
Thank you for the suggestion to try popups without Divi Builder. Please find a video below of 2 pop-ups without Divi builder. 1 with custom HTML & another with normal text. It seems to be working fine, but still I need to try with my code.
https://drive.google.com/file/d/1HL4kHhILjbSbxn5qZQ2s5vYJhvJynu4B/view?usp=sharing
Can you let me know if is there any conflict with the Divi & Popup maker plugin CSS or JS, because of multiple popups not working previously?
Plugin Support
Kim L
(@kimmyx)
Hi @niralibiniwale,
Styling conflicts with Divi often happen if the popups are also made with Divi Builder. Since the popup HTML is loaded on the page, there could be duplicate class names used.
To avoid this, please make sure to specify a container ID or class name for your popups. For example, please see: https://share.zight.com/YEuzpdEz
Let us know if this works for you. 🙂
Hi @kimmyx
I have tried to give different container IDs to both popups that contain Divi builder but still, it is not working properly. Can you check once if it is correct or not?
https://nimb.ws/1ktxVX
There is a popup-section class common in both popups. I tried to remove it from one popup but it is also not working properly. I guess Divi Builder is not working properly with the Popup Maker plugin.
Plugin Support
Kim L
(@kimmyx)
Hi @niralibiniwale,
Thanks for the response.
Would it be alright to send us the link to your page so we can troubleshoot it directly?
You can also send us a support ticket at Support Request – Popup Maker so can provide more information privately.
We’ll wait for your message. 🙂
Plugin Support
Kim L
(@kimmyx)
Hi there,
I’m going to mark this as resolved as we haven’t heard from you in a while.
Feel free to create a new thread if you have other questions.
Thanks!
