Multiple products per ticket

  • Resolved deweirte

    (@deweirte)


    4 years, 6 months ago

    How can I asign multiple products for one ticket?
    Now I can just assign one product per ticket.

Viewing 4 replies - 1 through 4 (of 4 total)
  • sademhaj

    (@jahmedas)

    4 years, 6 months ago

    Hi @deweirte

    There are two ways to turn on support for multiple products.

    If you ran the configuration wizard at the time the plugin was installed you were offered the option to turn Multiple Products support. OR
    Go to the TICKETS->SETTINGS->PRODUCTS MANAGEMENT tab and turn on the checkbox next to the MULTIPLE PRODUCTS option. Don’t forget to scroll down to the bottom and click the SAVE CHANGES button.

    Please check further details here.
    https://getawesomesupport.com/documentation/awesome-support/admin-configure-products/

    Regards

    Thread Starter deweirte

    (@deweirte)

    4 years, 6 months ago

    Hi

    This setting was already turned on. The thing is that I can only choose one product per ticket.. When you go to the ticket > custom fields > product
    But there is no option when maybe a customer brings multiple laptops for repair as example you can choose “laptop one” + “laptop 2” in the same ticket?

    Thanks in advance.

    • This reply was modified 4 years, 6 months ago by deweirte.
    sademhaj

    (@jahmedas)

    4 years, 6 months ago

    Hi @deweirte

    Yes, that is right with the current features, user can open one ticket with one product only.

    Regards

    Plugin Author Yeison Baron

    (@yeisonbp)

    4 years, 5 months ago

    Hi,

    Marking this as clarified. Any questions, let me know.

    Best Regards.

Viewing 4 replies - 1 through 4 (of 4 total)

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