Multiple renewals on a subscriptions

  • Resolved MagineM

    (@maginem)


    11 months, 3 weeks ago

    Hi, we are seeing multiple renewals for donors on their subscriptions / and with donors who just signed up for subscriptions, which is causing multiple emails to be sent out etc. This is concerning especially for the donor, who is worried that they might be being billed multiple times.

    Screenshot: https://jmp.sh/T5B41Nao

    Urgently need to sort this out. Please help.

    • This topic was modified 11 months, 3 weeks ago by MagineM.
    • This topic was modified 11 months, 3 weeks ago by MagineM.
Viewing 1 replies (of 1 total)
  • Plugin Support Ginger Coolidge

    (@gscoolidge)

    11 months, 2 weeks ago

    Hello @maginem,

    Glad you reached out regarding the Recurring Donations renewal payments. That said, the Recurring Donations add-on is a premium add-on, so we cannot provide support for that here in the free core GiveWP support section.

    You can, however, reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you.

    I’m marking this as resolved, but please do reach out to us in there.

    We look forward to guiding you to a resolution here! 🙂

Viewing 1 replies (of 1 total)

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