Multiple Step Gravity Form Doesn’t Work

  • Resolved Pat_Martinez

    (@pat_martinez)


    2 years, 11 months ago

    Hello, our multistep Gravity form hangs up and eventually causes a database connection error. We narrowed down the problem to the CleanTalk plugin. If we deactivate it the form works properly. I tested one of our standard forms (not a multi-step one) and it worked fine.

    This video shows what happens.

    We are using version 6.13 of the plugin.

    • This topic was modified 2 years, 11 months ago by Pat_Martinez.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    2 years, 10 months ago

    Hello,

    Are there any PHP errors in your web server’s PHP logs? You can ask your hosting support for help.

    Thread Starter Pat_Martinez

    (@pat_martinez)

    2 years, 10 months ago

    Sorry for the late reply. These are some of the error messages we are getting. Even if I disable Redis cache the form still won’t work with CleanTalk activated.

    [Mon Jul 17 16:30:12.395328 2023] [proxy_fcgi:error] [pid 20046:tid 139906881648384] [client 75.231.252.72:0] AH01071: Got error ‘PHP message: objectcache.error: Failed to execute GET commandPHP message: objectcache.error: read error on connection …………ion to tcp://127.0.0.1:6379PHP message: objectcache.error: Failed to execute HGETALL commandPHP message: objectcache.error: read error on connection to tcp://127.0.0.1:6379′, referer: https://staging.coachtrainingworld.com/certification-order-form/

    [Mon Jul 17 16:30:12.510883 2023] [proxy_fcgi:error] [pid 20046:tid 139906714154752] [client 75.231.252.72:0] AH01071: Got error ‘PHP message: objectcache.error: Failed to execute GET commandPHP message: objectcache.error: read error on connection to tcp://127.0.0.1:6379′, referer: https://staging.coachtrainingworld.com/certification-order-form/

    [Mon Jul 17 16:30:12.581532 2023] [proxy_fcgi:error] [pid 20126:tid 139907066484480] [client 75.231.252.72:0] AH01071: Got error ‘PHP message: objectcache.error: Failed to execute GET commandPHP message: objectcache.error: read error on connection to tcp://127.0.0.1:6379PHP message: objectcache.error: Failed to execute INFO commandPHP message: objectcache.error: read error on connection to tcp://127.0.0.1:6379′, referer: https://staging.coachtrainingworld.com/certification-order-form/

    [Mon Jul 17 16:30:15.684443 2023] [proxy_fcgi:error] [pid 20046:tid 139906856470272] [client 75.231.252.72:0] AH01067: Failed to read FastCGI header, referer: https://staging.coachtrainingworld.com/certification-order-form/

    [Mon Jul 17 16:30:15.686440 2023] [proxy_fcgi:error] [pid 20046:tid 139906856470272] (104)Connection reset by peer: [client 75.231.252.72:0] AH01075: Error dispatching request to : , referer: https://staging.coachtrainingworld.com/certification-order-form/

    SergeM

    (@serge00)

    2 years, 10 months ago

    Hello, @pat_martinez.

    We released a new version of the CleanTalk plugin 6.14. It should fix the issue.

    Please, re-install the CleanTalk Anti-Spam Plugin with the Complete Deactivation option:
    • WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → set the option “Complete Deactivation” to “On” → Save Changes;
    • WordPress Admin Page → Plugins → Installed plugins → Anti-Spam by CleanTalk → Deactivate and Delete.

    Then install it anew:
    https://cleantalk.org/help/install-wordpress

    Don’t forget to refresh your website cache after all these steps if you use any.

    Did it help?

    Thread Starter Pat_Martinez

    (@pat_martinez)

    2 years, 10 months ago

    Thank you for the clear instructions. That fixed the problem!

    SergeM

    (@serge00)

    2 years, 10 months ago

    You are very welcome!

Viewing 5 replies - 1 through 5 (of 5 total)

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