Zee
(@doublezed2)
Hello ypeng,
Thank you for contacting WooCommerce support.
Could you share the link to the membership plugin you’re using?
I will take a look at the plugin and find out more information.
Could you share screenshots of the charge.failed and charge.refunded events?
Screenshots will provide me with context for better understanding.
Looking forward to your response. 🙂
Thread Starter
ypeng
(@ypeng)
Thanks for your reply! The plugin I use is called Paid Membership Pro and here is their URL on how to set up Stripe: https://www.paidmembershipspro.com/gateway/stripe/stripe-checkout/
Looks like I can’t share screenshots at this moment, but for the events, I was referring to the stripe webhook events in “Developers > Webhooks > mydomain.com/?wc-api=wc_stripe > Listening for 17 events” as below:
charge.captured
charge.dispute.closed
charge.dispute.created
charge. failed
charge.refund.updated
charge. refunded
charge.succeeded
payment_intent.amount_capturable_updated
payment_intent.payment_failed
payment_intent. requires_action
payment_intent. succeeded
review.closed
review.opened
setup_intent.setup_failed
setup_intent. succeeded
source.canceled
source. chargeable
For the other plugin, it is listening to 8 events:
charge. failed
charge. refunded
checkout.session.async_payment_failed
checkout. session.async_payment_succeeded
checkout.session.completed
customer.subscription.deleted
invoice.payment_action_required
invoice.payment_succeeded
Thanks a lot for your help!
Zee
(@doublezed2)
Hello ypeng,
Thank you for your reply.
Using multiple plugins offering the same features might conflict and cause issues.
I checked the guide you shared but it does not list any technical details.
I recommend you also reach out to the Paid Membership Pro support to confirm if there will be a conflict.
Another way is to set up a staging site and check both plugins in Test Mode.
Creating a few orders should clarify if there is any issue.
Please don’t hesitate to contact us again if you have more questions or concerns.
We are here to help 🙂
Best regards.