Multiple Terms not working

  • Resolved Coop920

    (@coop920)


    5 years, 10 months ago

    Hi There,

    I’m having issues getting multiple terms to work properly. In my search form settings I have the following options:

    ‘search all of any search terms’ -> OR
    ‘fuzzy matching’ -> Partial

    I can search for the term ‘brand’ and get results. I search for the term ‘pillars’ and get results. But when i search ‘brand pillars’, I get no results. Any thoughts would be great!

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    5 years, 10 months ago

    I hope you are well today and thank you for your question.

    I have tested it on my test site and it’s working fine for me using the latest version of the Ivory Search plugin.

    Could you please share your site URL where it’s happening so that I can troubleshoot it?

    Also, please share page/post URLs from your website where brand or pillars words exist.

    Best regards,

    Thread Starter Coop920

    (@coop920)

    5 years, 10 months ago

    http://arete2020.wpengine.com/

    firewall:
    demo / arete2020

    Do a search for ‘brand’, get the Who We Are page result
    Do a search for ‘pillar, get the Who We Are page result

    Do a search for ‘brand pillar’, get nothing.

    Thanks!

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    5 years, 10 months ago

    I could confirm the issue but could not reproduce it on my website.

    Could you please share the screenshots of the search form options that you have configured so that I can troubleshoot it?

    For screenshots, you can simply provide a link to an image through Google Drive, Dropbox, screencast.com, http://imgur.com/, or other image services. 🙂

    Thread Starter Coop920

    (@coop920)

    5 years, 10 months ago

    Thanks Vinod, please see here:

    View post on imgur.com

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    5 years, 10 months ago

    Thank you for sharing the screenshot.

    It seems from your shared screenshot that the setting is correct.

    To further troubleshoot the issue, could you please contact us on https://ivorysearch.com/contact/

    Thread Starter Coop920

    (@coop920)

    5 years, 10 months ago

    Done.

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    5 years, 10 months ago

    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)

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