Multisite broke after update

  • Resolved irenkarter

    (@irenkarter)


    2 years, 5 months ago

    Hello.
    My site is designed as a multisite.
    Yesterday after the automatic update everything broke. I am writing to you because perhaps the error code that was on the multisite will help. I didn’t save the text version because I was in a hurry to fix everything and only saved the screenshot https://www.agov.studio/woocommerce/

    I see that you removed the update. But I’m afraid they will update when you fix the update since I have a multisite and yesterday I couldn’t simply restore everything from a copy because the settings of other plugins disappeared. It was total Armageddon.

    Please pay attention to the multisite.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Zee

    (@doublezed2)

    2 years, 5 months ago

    Hello irenkarter,

    Thank you for reaching out to WooCommerce support.

    I understand you’ve encountered a site breakdown following the recent automatic update on your multisite installation.

    I want to inform you that we have received reports of similar issues with the WooCommerce 8.5 RC (Release Candidate). In those cases, downgrading to WooCommerce 8.4 has resolved the matter. We are aware of the critical nature of these occurrences and are actively working to ensure the stability of the updates going forward.

    For us to provide you with the best possible support and prevent such challenges with future updates, I would need to review your site’s setup in more detail. Could you please send me a copy of your site’s System Status? Follow the steps below to acquire this information:

    1. Go to your WordPress dashboard.
    2. Navigate to WooCommerce > Status.
    3. Click on ‘Get system report.’
    4. Then click ‘Copy for support.‘

    Once you have copied the report, paste it on https://gist.github.com to create a Gist. Then paste the Gist link here in your reply, and we can take it from there.

    We appreciate your cooperation and patience as we work through this together. 🙂

    Have a great day!

Viewing 1 replies (of 1 total)

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