Hi @hajakutbudeen !
Please send us screenshots of the issue, also include the URL where we can see this widget.
Feel free to write us, if you need any assistance,
Trustindex
Let us know if you need help with anything!
Thread Starter
Haja
(@hajakutbudeen)
Hello @liditrudex
https://ibb.co/7nwdMRn
Please check screenshot of error
Hi @hajakutbudeen !
Please update the plugin, make sure to use the latest version, try connecting the URL again and recreate the widget.
Let us know what happens!
Feel free to write us, if you need any assistance,
Trustindex
Thread Starter
Haja
(@hajakutbudeen)
Hello @liditrudex
Today, I tried with the latest version, v10.6, and encountered the same error. However, I managed to identify the issue. Some of our customer reviews are in Arabic, which was causing problems. If you check my screen, you’ll see that Arabic comments were being displayed as symbols. I temporarily disconnected the Trust Index before creating a sub-site. As a result, those problematic comments were removed from the ‘wp_trustindex_google_reviews’ table, and the system is now working fine.
https://ibb.co/G7qTGZp
Hi @hajakutbudeen !
This link isn’t working on our side: https://ibb.co/G7qTGZp
Please send us a screenshot of the issue or the URL where we can check the widget.
Feel free to write us, if you need any assistance,
Trustindex
