Hi jaco44
Strange that it doesn’t work on your live site yet it works locally. The key to resolving this is to find out what you’re doing different in each environment.
Can you let me know which plugins you have activated aside from BuddyPress Mute? Also, which theme are you using?
Thread Starter
jaco44
(@jaco44)
I’d be glad to list all the plugins but since I have over 34 active plugins on my live site, I’ll start with the BuddyPress plugins & any that I think could possibly cause a conflict. If you still want the full list, just let me know.
BuddyPress Activity Plus
BuddyPress Block Activity Streams Types (which I just disabled but the issue persists)
BuddyPress Edit Activity
BuddyPress Follow
BuddyPress Group Email Susbcription
WP Super Cache (which hasn’t caused any other issue with BP)
I also use CloudFlare (quasi CDN) but paused it & the issue persisted.
I can also provide you a couple of logins for dummy users which you could use to mute & post messages in the forum. Let me know if you need anything else or a full list of plugins. I’d hate to deactivate all as deactivation some cause disruptions & permanently undo certain changes to my site.
Thread Starter
jaco44
(@jaco44)
Henry- I just changed the passwords on two of the users that both had the issue & so far, the mute feature is now working on the first one that I tried immediately after the PW change. I’ll try a few more users to see if this is causing the issue and get back to you whether or not I figure it out. Thanks for your quick reply.
OK, great. Let me know how you get on.
Thread Starter
jaco44
(@jaco44)
Henry, I’m stumped. Did quite a bit of troubleshooting with various user accounts and here’s what I’ve found: The mute function typically isn’t working although the button toggles to ‘unmute’ when clicked, yet that users existing & new posts still show under site-wide activity & they are not shown under Mute>All.
However,If I reset the users password with the BuddyPress settings (which BTW- are sync’d with the users’ WP settings via the S2member plugin), then the mute functionality is restored… at least temporarily. It seems to be whenever I navigate away from the BP forum to go to another page on my site more or I log off & back on and then come back to the forum that I can no longer mute other users although my previous muted users remain.
I can give you some usernames to login with but although the forum isn’t open to the public yet, I do have this registration link in which you can create one or more users accounts to try and replicate the issue if you have the time. Thanks again for your help & let me know if there’s anything else that I should try.
Thanks for the detailed report. I just ran a test with no plugins installed and TwentyFifteen activated and couldn’t reproduce the problem.
I’m leaning towards thinking one of the plugins you have installed might be conflicting with the JavaScript. Is there any way you can try disabling the plugins you have installed to see if the problem persists?
Thread Starter
jaco44
(@jaco44)
I have some plugins, such as the visual editor widget, that lose everything once deactivated & can be a pain to replicate but I will start with all the plugins that I can deactivate with minimal disruption to my site & let you know if I can isolate the culprit.
Btw- I just inadvertently replied to another suggestion that you made in another support thread. I deleted the text but please disregard the email notification. I’m running 3 monitors & 3 different browsers & had your support forum open in multiple windows. Thx again for your help.
I have some plugins, such as the visual editor widget, that lose everything once deactivated
That doesn’t sound great! You should make the plugin author aware of that and hopefully they’ll fix. Plugins should really be easily deactivated and reactivated
Btw- I just inadvertently replied to another suggestion that you made in another support thread. I deleted the text but please disregard the email notification.
Cool, no worries 🙂
