Me again! Not a huge deal but I noticed at checkout everything works fine and the card saves no problem. But if I go to My Account > Payment Methods and try to add a card there, it fails with the message “There is one or more missing or invalid required fields. Unable to add payment method to your account.” Not sure.
This topic was modified 7 months, 2 weeks ago by alienjackhammer.
The page I need help with: [log in to see the link]
Thank you for bringing this to our attention. We’ll investigate and try to reproduce the problem on our end. I’ll update you as soon as I have more details or a fix available.
We’ve tried on our side but were not able to reproduce this issue.
Could you please enable Debug Mode in the plugin settings under Additional Settings, then test again and share the logs with us? You can find the logs here: WooCommerce → Status → Logs.
Once you have the file, kindly upload it using this Google Form
This will help us in identifying the exact cause of the issue and fixing it quickly.
Thank you. I sent the log. I did try on my own to figured it out. I think the “failure” point is that thecreate_customer_profile_from_token fails due to “missing or invalid required fields. I did verify that the account I was using had full name and address on my site.
I also wanted to bring up another possible bug. Tested out a refund to make sure the webhooks were working. This is the flow that happened: I initiated a $5 refund. Gateway processed: $5. Woo status became Refunded with Net Payment $0.00. Notes show the webhook forced the status change and logged Amount $0.00. Customer got two emails: one implying full refund, one partial.
This isn’t a huge issue for me; since I don’t do refunds that often; but at least wanted to let you know! Really do appreciate you guys!
Thank you for sharing the logs and for taking the time to test this further on your own. We greatly appreciate your detailed feedback and for pointing out the refund/webhook behavior as well.
Our team is actively reviewing the information you’ve provided, and we’re working on addressing both the card-addition issue and the refund status behavior you highlighted. We’ll follow up with you as soon as we have updates.
Thanks again for your patience and support, and please feel free to let us know if you notice anything else.
Add Payment Method: We’ve updated the flow to include billing information, which should reduce the chances of seeing the “missing or invalid required fields” error.
Refund/Webhook: A fix has been applied to address the refund status behavior you reported.
You can download the updated version here: Download Link
Please give this version a try and let us know how it works for you.
Thanks again for the quick turnaround and for confirming the webhook fix. To pinpoint why adding a payment method is still failing, I’ve added full error logging in this update.
You can download the updated version here: Download Link
Could you please:
Install the updated version.
Go to My Account → Payment Methods → Add payment method and submit.
After the attempt, export the plugin log from WooCommerce → Status → Logs.
This will capture the exact gateway response (e.g., “record cannot be found”) so we can provide a targeted fix. We truly appreciate your help and patience — your feedback is invaluable.
OK ignore that previous message. Its just a filler. When a customer tries to save their credit card info at checkout (by clicking check box) they get this error:
