My account page blank when activated | ww.wp.xz.cn

Resolved bestofbonus
(@bestofbonus)

5 years, 2 months ago

When I activate the plugin any users can’t login to the “My Account” page in the frontend anymore.
I tried it with Chrome and Firefox, a customer account and admin account.
Usually the loaded page just blanks, in Chrome Incognito I get a message that access is denied.
When I deactivate, it works normally again.

Any idea how I can troubleshoot this?

Cheers,
Stan

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author sminozzi
(@sminozzi)

5 years, 2 months ago

Hi Stan,

Please, take a look our troubleshooting page:
http://siterightaway.net/troubleshooting/

We also just released the wpmemory plugin to check and fix memory issues.
https://ww.wp.xz.cn/plugins/wp-memory/

If that your form “MY account” uses the WordPress API, you can’t disable that, just in case you use our Anti Hacker Plugin. Try also disable the firewall.

Please, check that suggestions and let me know if you can’t fix it. In that case, please, visit our support site:
https://www.billminozzi.com/support/
We will need more information, but not here.

Cheers,
Bill

Thread Starter bestofbonus
(@bestofbonus)

5 years, 2 months ago

I found out the problem is this setting being activated:

“Protect Login Form against bots?”

Thanks for your quick reply.

Cheers,
Stan
Plugin Author sminozzi
(@sminozzi)

5 years, 2 months ago
Hi Stan,
You are welcome.
I’m glad to heard it is working fine.
Cheers,
Bill
- This reply was modified 5 years, 2 months ago by sminozzi.

Viewing 3 replies - 1 through 3 (of 3 total)

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3 replies
2 participants
Last reply from: sminozzi
Last activity: 5 years, 2 months ago
Status: resolved