• Resolved lermandiaz

    (@lermandiaz)


    the site backup process terminated at milestone 9000/10023 when performing site file backup, I can’t read what the error is but it continues to screen to report error logs and then drop me to this forum.

    here is my debug code

    BMI-5vTVY8Q7-01693

    • This topic was modified 3 years, 1 month ago by lermandiaz.
    • This topic was modified 3 years, 1 month ago by lermandiaz.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @lermandiaz ,

    The error log states “Maximum execution time of 30 seconds exceeded. Please edit your php.ini manually.” so please increase that if you may, and also adjust these settings in the plugin:

    Please open first section of the plugin named: “What will be backed up?”
    Find subsection named: “Exclude by folder / file name (case-sensitive)”
    Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

    Once you do that, please follow these steps:

    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    When you do that, try to run your backup once again.

    Let me know if that worked for you 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @lermandiaz ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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