My Plugin with WordPress

  • Resolved showtimerichard

    (@showtimerichard)


    8 years, 1 month ago

    Hello, first of all would just like to say that your plugin is pretty great and really well done, thank you for that. I do have somewhat of a problem though. I have stripe payment setup and I want to bill my customers every 30days. (For demo purposes I set it to 1 day) and I have done this fine. The problem. It seems to request the payment from stripe and I see it in my demo account as successful but the membership is not updated back to (paid member) for example. Is there something that I am doing wrong or is this a bug of some kind. I would guess it’s the first one :P. Is there someway you could help me please.

    Thank you again

    – Richard

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter showtimerichard

    (@showtimerichard)

    8 years, 1 month ago

    I’m using the test data by the way, could it be some kind of delay of some kind? Does it take x amount of time to process. e.g send a callback to my site to update the user account to paid again?

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    8 years, 1 month ago

    Hey there @showtimerichard,

    hope you’re doing good today and thanks for reaching us! 🙂

    I just made a little test on this. I’ve setup sandbox Stripe and a recurring membership of one day. I’ve registered a new user, the admin manually expired his subscription and my testing user went ahead and renewed it.
    The renewal took place right away though, so I guess that this could be caused by another plugin or active theme.

    Could you please try to temporary deactivate all other plugins and activate a default theme like TwentySeventeen, clear all caches and give this another test?

    Prior to this, please grab a recent backup, so you could revert back, in case you lose any settings during the test.

    Warm regards,
    Dimitris

    Thread Starter showtimerichard

    (@showtimerichard)

    8 years, 1 month ago

    Hello, first off I would just like to say thank you for your reply Dimitris.

    Also I’m doing great :).

    So I have just logged into the site again and checked the status and it seems (I think) that it has confirmed the payment now. So it much be some kind of delay weird but still works right, just seems to take a day to change.

    Unless it does change and maybe I need to hard refresh or reset the cache to see the change. I think ill go ahead and try that. The main thing is that it does charge the user again and I see that in my stripe account. The reason I felt like I had a problem is that I’ve had it setup so that if a user does not pay it will change there account status back to a standard user. So I think for the best I will change it so it does not do that let the user still use the site for a day or two and if they have still not paid after said x amount of time. Then I can change the account status myself.

    Thank you again for your help Dimitris

    – Richard

    Thread Starter showtimerichard

    (@showtimerichard)

    8 years, 1 month ago

    oh, so I notice that you cannot do that. Would be nice to be able to say do nothing. For example: https://ibb.co/dE8Lmn.

    Other way round it I guess would be to make another membership that is a copy of the one you want them to have. Not the best way.

    Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    8 years, 1 month ago

    Hey @showtimerichard,

    Hope you’re well.

    When the membership expires and can’t renew yes the member should be a visitor or Default Membership if you set up that membership type. Caching also can be a problem like you pointed, you should definitely try without caching to be sure about that.

    Cheers,
    Oguz

Viewing 5 replies - 1 through 5 (of 5 total)

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