I am writing to express my sincere apologies for the delayed response to your inquiry. I understand that it has been over two months since you reached out to us, and I am truly sorry for any inconvenience this may have caused.
The reason for the delayed response is due to a system error that prevented us from receiving notification about your initial message. Unfortunately, we were not notified of your inquiry until recently, which caused the significant delay in our response time.
I would also like to take this opportunity to clarify our process for attaching files. In order to attach files, the customer needs to send a chat message. Once they have done so, the file attachment option will become available.
Again, please accept my apologies for the delayed response. We value your business and appreciate your understanding in this matter.
If you have any further questions or concerns, please do not hesitate to contact us.
