MySQL error messages

  • Resolved ws24

    (@ws24)


    8 years, 1 month ago

    Hi,
    I’m using Duplicator very often and it always worked fine, until yesterday….
    I follow the same procedure: create new DB and DB-user, upload the files etc. But when I start the installer the problem occurs. I tried it several times with different setup’s (other domain, other DB and user, other duplicator package)
    After entering the DB name, user and PW I click Test database, then I get:
    Host: Fail
    Database: Fail
    Version: no connection
    Compatibility: This Server: [no connection] — Package Server: [5.6.36]
    NOTICE: The current version detected was released prior to MySQL 5.5.3 which had a release date of April 8th 2010. WordPress 4.2 included support for utf8mb4 which is only supported in MySQL server 5.5.3+. It is highly recommended to upgrade your version of MySQL server on this server to be more compatible with recent releases of WordPress and avoid issues with install errors.
    …..
    I’m hosted with Siteground and it concerns a brand new WP installation (latest version, with Genesis).

    Addition: when I go to the new website address I am redirected to the original address of the duplicator package.

    • This topic was modified 8 years, 1 month ago by ws24.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Cory Lamle

    (@corylamleorg)

    8 years, 1 month ago

    Hey @ws24,

    Thanks for the feedback! There are a few items in the FAQ that may provide a solution to this issue, this one may get you going.

        – I’m running into issues with the Database what can I do?
        – https://snapcreek.com/duplicator/docs/faqs-tech/#faq-installer-100-q

    Let me know if any of them help~

    Thread Starter ws24

    (@ws24)

    8 years, 1 month ago

    Thank you Cory,
    I read the FAQ and decided to try it one more time. Everything the same except for one thing I added an ‘own’ password for the DB user (instead of using the general password for my hosting account), and… it works! So maybe that was the problem.
    Sorry for bothering you 😉

    Cory Lamle

    (@corylamleorg)

    8 years, 1 month ago

    Good to hear… Thanks for the udpate!

Viewing 3 replies - 1 through 3 (of 3 total)

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