MYSQL error when updating

  • Resolved eoteo

    (@eoteo)


    2 years, 10 months ago

    Hi, I need help with updating your plugin on our website. I tried to update the plugin but It show me this error => table wp_wpforms.payments don’t exist and it crashes down the website. I suppose that plugin didn’t create it when updating. What am I supposed to do now?

    We are running on WP 5.8.7

    Thanks for your answer

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Kenneth Macharia

    (@kmacharia)

    2 years, 10 months ago

    Hi @eoteo,

    Thanks for reaching out and sorry for the trouble there!

    This is certainly very odd since the table should be created automatically if it does not exist. If you don’t mind, would you mind heading over to your WP Dashboard > Plugins and deleting WPForms Lite and then performing a fresh install by going to WP Dashboard > Plugins > Add new? This process should not cause any data loss. All your forms should remain intact but just to be safe, you can backup your site by following these steps.

    Please let me know how it goes!

    Thanks!

    Plugin Support Kenneth Macharia

    (@kmacharia)

    2 years, 10 months ago

    Hi @eoteo,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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