ying
(@yingscarlett)
Hi there,
Can you try disabling all plugins to eliminate plugin conflicts?
Let me know how it goes!
Thread Starter
Thobie
(@thobie)
There is no conflict with a plugin. The problem still exists with deactivated plugins.
Hi there,
Could you try disabling the Complianz plugin to test? I see that the plugin adds a lot of elements to the footer, and I want to determine if that could be causing the “back to top” button not to appear.
Thread Starter
Thobie
(@thobie)
I have removed the small popup button of the Complianz plugin using CSS code. The problem still exists.
ying
(@yingscarlett)
Please do so and inform us so we can take a look at your site without other plugins/codes’ interfearing:
- disable all plugins.
- switch to GP parent theme.
If this is a live site with lots of traffic, I recommend performing it on a staging site.
Once it’s done, please let us know.
Thread Starter
Thobie
(@thobie)
It is due to the child theme.
When the parent theme is activated, the up button appears.
Should I still deactivate all plugins and switch to the parent theme?
ying
(@yingscarlett)
Now you need to check which function in your child theme is causing the issue, once you found out the curlpit, you can re-activate the plugins.
Thread Starter
Thobie
(@thobie)
How do I find out what is causing the error in the child theme? No other plugins are active in the child theme and there is no additional CSS code that would only be available in the child theme.
How do I find the error?
ying
(@yingscarlett)
It’s likely a custom function in the functions.php file of your child theme, it’s not a CSS problem.
Activate the child theme and try removing all functions from the file to see if that fix the issue.
Thread Starter
Thobie
(@thobie)
The functions.php file is very short and contains only 20 lines of code from the plugin I used to create a child theme from the parent theme. No other code was manually inserted into functions.php.
ying
(@yingscarlett)
Hum…if the child theme folder is not from GP, it’s hard for me to tell.
Can you disable the plugin that created your child theme, and use the official version of child theme from GP? Please check the link below:
https://docs.generatepress.com/article/using-child-theme/
Thread Starter
Thobie
(@thobie)
The note on the documentation at GeneratePress for creating a child theme is a help for developers, for me personally there are too many specifications with code. But I’m interfering too much with the theme and I don’t have enough previous knowledge for that.
As far as I know, the only difference between the parent theme and the child theme is the slider in the header. Unfortunately, I can’t remember where I set it to appear format-filling and centered. It does not do this in the parent theme.
I will therefore stick with the child theme and dispense with the up button, as this website is very little frequented anyway. Thank you for your help.
ying
(@yingscarlett)
Sorry couldn’t help more. However, if you don’t need to modify theme files, you should not need a child theme at the first place.
Thread Starter
Thobie
(@thobie)
I had set up the child theme several years ago because I was unable to integrate the slideshow in the center of the parent theme to fill the width of the container. I succeeded in the child theme, which is why I am now keeping the child theme, but I can no longer reconstruct why this was not possible in the parent theme.
ying
(@yingscarlett)
Did you modify the theme files to achieve that? If not, then it can be achieved in the parent theme too.
Just to confirm, is this what you want? https://app.screencast.com/CSEuIlk3L7KMr
If so, try adding this CSS to your parent theme’s customizer > additional CSS:
header#masthead, .inside-header.grid-container {
max-width: 100%;
background-color: transparent;
}
.site-branding {
max-width: 720px;
background-color: #fff;
margin-inline: auto;
}
