• Hello,

    I use your plugin on several websites and I love it. I just installed it in a new site but it wasn’t able to retrieve an API Key. Can I ask for an API Key or retrieve it somewhere else. This is the message I got:

    Your options have been saved, but we encountered a problem. You left your API key blank, so we tried to get you a free API key from the Wordfence servers. However we encountered a problem fetching the free key: Unable to open /home/aromatogo/domains/aromatogo.com/public_html/wp-content/wflogs/ips.php for reading and writing.

    Thank you

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  • Someone from WF can jump in, but offhand it sounds like a permissions issue with your directories…

    Thread Starter kilometrics

    (@kilometrics)

    Ok, I’ll check the server. Thanks 🙂 @bluebearmedia

    Hi @kilometrics
    I agree with bluebearmedia, this error is mainly due to improper file permissions, you will need to make sure of two things:
    – “wflogs” folder and its parent “wp-content” have the correct permissions (755 for folders and 644 for the files included in both of them) check this link for more information about file permissions in WordPress.

    – All your files and folders on the server have the correct owner/group based on your server configuration (www-data:www-data for Apache web server on Ubuntu by default) you may need to check this with your web host.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

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