Need help with Beaver builder bug

  • Resolved jingkang89

    (@jingkang89)


    5 years, 8 months ago

    Hi I thought I needed some help but couldn’t get support from the beaver builder main website. I’m currently using the free beaver builder plugin.

    So what happens is I’m using an Astra theme for awhile and for some reason, suddenly there seems to be a bug disallowing me to do responsive editing (especially with mobile).
    So I asked AStra about it and they tried it on another theme Twenty twenty and it seems like the bug still persists. So I thought that it could be from the beaver builder plugin.
    Here’s a video of Astra trying out beaver builder from my wp-admin:
    https://a.cl.ly/d5uEoJp4

    Please help!
    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Jamie

    (@codente)

    5 years, 8 months ago

    Hi there,

    This is actually a Chrome bug. Our developers have come up with a workaround fix until Chrome can resolve the issue (the bug has been pending for a year ). We hope to get that fix out to Lite Monday or Tuesday of next week.

    Of course, do let us know if you’re using a different browser!

    Thread Starter jingkang89

    (@jingkang89)

    5 years, 8 months ago

    THanks Jamie,

    How can I get around with this fix?
    By the way I’m not using chrome. I’m using microsoft edge.

    Looking forward to your replay
    JK

    Plugin Contributor Jamie

    (@codente)

    5 years, 8 months ago

    What operating system are you using? And what version of Edge?

    Thread Starter jingkang89

    (@jingkang89)

    5 years, 8 months ago

    I’m using Edge
    Version 85.0.564.51 (Official build) (64-bit).

    Operation system:
    Windows 10 Pro
    Version 1909

    Is this the info you were looking for?
    JK

    Plugin Contributor Jamie

    (@codente)

    5 years, 8 months ago

    Hi JK,

    Yes, thanks. So I’ve now tested on Windows 10 with Edge and we see it there too.

    Edge is now based on Chromium (https://support.microsoft.com/en-us/help/4501095/download-the-new-microsoft-edge-based-on-chromium) so that explains why it’s seen there.

    We hope to get the fix out for this in a release Monday or Tuesday for Beaver Builder Lite. Unfortunately, there’s no other workaround aside from using a browser that is not Chromium based.

    Thread Starter jingkang89

    (@jingkang89)

    5 years, 8 months ago

    HI Jamie,

    thanks for helping 🙂 I look forward to that release

    Plugin Contributor Ben Carlo

    (@hinampaksh)

    5 years, 8 months ago

    Hey @jingkang89,

    Just letting you know we’ve already released the update which contains the latest bug fixes and enhancements. 🙂

    Ben

Viewing 7 replies - 1 through 7 (of 7 total)

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