Viewing 8 replies - 1 through 8 (of 8 total)
  • @robertmillersvp,

    There must be a javascript error (possibly caused by a plugin or theme conflict) causing the builder to not load properly.

    Please follow step 3 here: https://codex.ww.wp.xz.cn/Using_Your_Browser_to_Diagnose_JavaScript_Errors

    After that’s open please reload the builder and then let me know what errors are reported in the console.

    With that I can provide some guidance on how to get this resolved.

    Best

    Thread Starter robertmillersvp

    (@robertmillersvp)

    there wasn’t;t any errors in my console – I wish I can add the photo here

    here is a google drive link to the photo

    https://login.ww.wp.xz.cn/wp-login.php?action=rp&key=oVswTtxx0LTN0ozIErMK&login=robertmillersvp

    @robertmillersvp,

    I’m sorry there isn’t uploading in the forums here.

    That link isn’t to a photo.

    Could you try again?

    Could you also post your LifterLMS System Report: https://lifterlms.com/docs/how-to-use-the-lifterlms-system-report/

    Thanks

    Thread Starter robertmillersvp

    (@robertmillersvp)

    Here is this photo:

    https://drive.google.com/file/d/1SiuKyrTrxnQ1R3OK1lI9QXiruXdXGH6a/view?usp=sharing

    Here is the reporting

    
    Wordpress
    -------------------------------------------
    
    Home Url: http://ucrewnation.com
    Site Url: https://ucrewnation.com
    Login Url: https://ucrewnation.com/wp-login.php
    Version: 4.7.13
    Debug Mode: No
    Debug Log: No
    Debug Display: Yes
    Locale: en_US
    Multisite: No
    Page For Posts: Blog (#65) [http://ucrewnation.com/blog/]
    Page On Front: Home (#62) [http://ucrewnation.com/]
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Show On Front: page
    Wp Cron: Yes
    
    Settings
    -------------------------------------------
    
    Version: 3.28.3
    Db Version: 3.28.3
    Course Catalog: Course Catalog (#2329) [http://ucrewnation.com/courses/]
    Membership Catalog: Membership Catalog (#2330) [http://ucrewnation.com/memberships/]
    Student Dashboard: Dashboard (#2332) [http://ucrewnation.com/dashboard/]
    Checkout Page: Purchase (#2331) [http://ucrewnation.com/purchase/]
    Course Catalog Per Page: 9
    Course Catalog Sorting: menu_order
    Membership Catalog Per Page: 9
    Membership Catalog Sorting: menu_order
    Site Membership: Not Set
    Courses Endpoint: my-courses
    Edit Endpoint: edit-account
    Lost Password Endpoint: lost-password
    Vouchers Endpoint: redeem-voucher
    Autogenerate Username: yes
    Password Strength Meter: yes
    Minimum Password Strength: strong
    Terms Required: no
    Terms Page: Not Set
    Checkout Names: required
    Checkout Address: required
    Checkout Phone: optional
    Checkout Email Confirmation: yes
    Open Registration: no
    Registration Names: required
    Registration Address: optional
    Registration Phone: hidden
    Registration Voucher: optional
    Registration Email Confirmation: no
    Account Names: required
    Account Address: required
    Account Phone: optional
    Account Email Confirmation: yes
    Confirmation Endpoint: confirm-payment
    Force Ssl Checkout: no
    Country: US
    Currency: USD
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Decimals: 2
    Trim Zero Decimals: no
    Recurring Payments: yes
    Email From Address: [email protected]
    Email From Name: UCREW Nation
    Email Footer Text: 
    Email Header Image: 
    Cert Bg Width: 800
    Cert Bg Height: 616
    Cert Legacy Compat: no
    
    Gateways
    -------------------------------------------
    
    Manual: Disabled
    Manual Logging: 
    Manual Order: 1
    
    Server
    -------------------------------------------
    
    Mysql Version: 5.6.41
    Php Curl: Yes
    Php Default Timezone: UTC
    Php Fsockopen: Yes
    Php Max Input Vars: 1000
    Php Max Upload Size: 150 MB
    Php Memory Limit: 256M
    Php Post Max Size: 150M
    Php Soap: Yes
    Php Suhosin: No
    Php Time Limt: 30
    Php Version: 7.0.33
    Software: Apache
    Wp Memory Limit: 40M
    
    Browser
    -------------------------------------------
    
    HTTP USER AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_3) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.3 Safari/605.1.15
    
    Theme
    -------------------------------------------
    
    Name: Twenty Seventeen
    Version: 2.1
    Themeuri: https://ww.wp.xz.cn/themes/twentyseventeen/
    Authoruri: https://ww.wp.xz.cn/
    Template: 
    Child Theme: No
    Llms Support: No
    
    Plugins
    -------------------------------------------
    
    Analytics Code Integration: 1.2.3
    Anti-Malware Security and Brute-Force Firewall: 4.16.53
    ClickFunnels: 3.1.1
    CodeFlavors Vimeo Video Post Lite: 1.2.5.1
    Collapse-O-Matic: 1.7.4
    Delightful Downloads: 1.6.6
    Elementor: 2.5.5
    Elementor Pro: 2.4.5
    Envato Elements - Template Kits (Beta): 0.1.7
    Essential Addons for Elementor: 2.9.9
    Facebook Video Embed: 1.0.2
    Google Analytics Dashboard for WP (GADWP): 5.3.7
    Google XML Sitemaps: 4.0.8
    LearnPress: 3.2.5.2
    LifterLMS: 3.28.3
    Members: 1.1.3
    Page-list: 5.1
    Soundcloud is Gold: 2.4.3
    Swift Performance Lite: 2.0.6
    The Events Calendar: 4.4.5
    The Events Calendar: Community Events: 4.4.3
    Title Remover: 1.2
    UpdraftPlus - Backup/Restore: 1.16.6
    WP-Optimize: 2.1.1
    Yoast SEO: 9.6
    YouTube: 11.7
    
    Integrations
    -------------------------------------------
    
    BbPress: No
    BuddyPress: No
    
    Template Overrides
    -------------------------------------------
    
    • This reply was modified 7 years, 2 months ago by Marius L. J.. Reason: Added code tags for readability

    @robertmillersvp,

    I’m really not certain why this would be blank and no errors at all would be reported.

    Have you tried disabling all other plugins except LifterLMS to see if the issue goes away?

    Thread Starter robertmillersvp

    (@robertmillersvp)

    Yes it still doesn’t work an I need this done asap! I am delivering this for a client.

    This is the free version of LIFTER LMS and I am scared to purchase it if it doesn’t;t event work

    Thread Starter robertmillersvp

    (@robertmillersvp)

    I need a response asap @thomasplevy

    @robertmillersvp,

    I’m sorry that I didn’t notice this immediately but you’re using WordPress 4.7 (released back in late 2016!)

    We don’t actually support 4.7 (there’s some functions in WordPress that weren’t added until 4.8 that we rely on). I’m thinking now that’s the issue you’re encountering.

    I’m really really sorry for not noticing that straight away. It’s been a really long time since I saw an issue resulting from a conflict with an older version of WordPress so I just wasn’t even looking for that kind of thing (I guess I tend to look for the more common issues — that’s a blindspot I should work on, really sorry).

    I can pretty much guarantee if you upgrade to 4.9 (or 5.1 would be better) this issue should go away.

    Let me know if that helps,

Viewing 8 replies - 1 through 8 (of 8 total)

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