Hello,
We’ve seen this kind of issue before and it’s always come down to a plugin conflict. We suggest making sure that both Contact Form 7 and this plugin are up to date then you can follow the instructions below:
Take a full backup of your theme and database ( you should be doing this regularly regardless of issues, backups are great! Contact your host if you’re unsure how. ). Install the WordPress Health Check & Troubleshooting plugin. This will allow you to safely ( just for your logged in user ) disable all plugins except Contact Form 7 and this plugin to see if the issue persists. It will also allow you to switch to a default theme to see if the issue lies with the theme itself. At which point you can enable plugins until you find the one causing issues.
https://make.ww.wp.xz.cn/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting
Additionally, providing a list of the installed plugins ( and plugin versions ) may be able to help us replicate the issue. Once we know which plugin is at fault we can reach out to that plugins developers and work together to provide a solution. Hopefully the above makes sense but should you have any additional questions, comments, or concerns please reply back to this thread and we can assist you further. Have a wonderful rest of your week!
Thank you for responding. It seems as if the issue is with the theme. Is there a way to get around this?
The only other active plugins are woocommerce
Hello,
Good to hear it’s not an issue with the plugin. The best solution would be to contact the theme authors and explain the issue you’re running into. You can use their Contact Form to inform them of the issue. Feel free to direct them here and maybe together we can find a solution.
If you don’t mind me asking, is this the premium version of that theme or is it the free version?
Finally, if you find that this is too much of a hassle you can try some of the alternative plugins such as Contact Form 7 Honeypot or Contact Form 7 Captcha. Hopefully if we can’t find a solution to this issue the links above will help you find a work-around.
Thanks for reporting this issue and have a wonderful rest of your week!
