Plugin Author
Guido
(@guido07111975)
Hi,
What happens when pressing submit for the first time?
Did you test this issue in 1 or multiple browsers?
Guido
Thread Starter
miata2
(@miata2)
Hi,
When pressing the first time, the page reloads and the form remains unchanged, you need to press again to send, please test on this page: https://woocommerce-112521-2936602.cloudwaysapps.com/contact/
Since I am writing from a Chromebook, I only tested on Chrome.
Thanks
Plugin Author
Guido
(@guido07111975)
Hi,
Just did a test and I don’t have this issue in Edge and Chrome.
I did have this issue myself once before, but until now I have no idea what causes this. Maybe related to page/browser caching and/or the nonce that is being used. It’s very difficult to pinpoint this issue because it’s not happening constantly.
Not related, but I guess the mail function of the server is turned of there? Because form isn’t submitted (error message instead).
Guido
Thread Starter
miata2
(@miata2)
The issue persists for me. I have to submit twice.
(Yes I am aware the server error, because it’s a staging website).
Plugin Author
Guido
(@guido07111975)
I will do some further testing with the nonce.
Are you having a caching / optimizing plugin active on that site? if you do, can you turn it off for your contact page?
Guido
Plugin Author
Guido
(@guido07111975)
Hi again,
I have created some extra validation that checks all hidden stuff of my form and returns a notification in case of an error. This way I can determine whether this is related to my plugin or something else, such as caching.
If this error still persists, are you willing to give me a temp login so I can make some changes to my plugin? I’m not updating plugin yet..
Guido
Plugin Author
Guido
(@guido07111975)
Hi @miata2
I have just updated plugin to version 12.8 and added extra validation. If there’s a problem with the time token, nonce or hidden fields, there will be a notification displayed. Now every validation aspect is covered. Can you update plugin and try?
Guido
Thread Starter
miata2
(@miata2)
Hi,
I’ve just updated the plugin, now after submitting the form, it’s giving error: “Error: hidden field”, please let me know soon as it’s on our live website now.
Thanks
Plugin Author
Guido
(@guido07111975)
Hi,
Can you give me a link to a (test) page so I can inspect the form?
Guido
Thread Starter
miata2
(@miata2)
Plugin Author
Guido
(@guido07111975)
Works fine over here, no error.
The error you’re getting, is displayed if honeypot field isn’t empty. So strange.
Guido
Thread Starter
miata2
(@miata2)
Hi again,
Don’t understand why the error is happening at my side, after clearing cache, I tested on Pc and mobile and the error is still there, see screenshot: https://nimb.ws/VZi04o
Also, not sure if it was successfully submitted at your side, because we did not receive the submitted form/message.
thanks
Plugin Author
Guido
(@guido07111975)
No, I did not fill in form completely so submission was not send.
You’ve added another form now. Can you create a temp page with my plugin on it so I can do some more testing?
Guido
