Needing Help with contact forms

  • totalconundrum

    (@totalconundrum)


    2 years, 11 months ago

    Hi guys I edited a form already created on my theme.

    Trying to get it to send an email to selected email address. When i click the submit button after selecting which email address to send it to. Sends without error give me message “Thank you for your message. It has been sent.”

    I am very new to wordpress so hoping some tech savvy person out there might have a clue to why I don’t get an emails

    If i missed some information that would assist in solving it please let me know Thanks..

    [select* recipient-re “–Click To Select Email Contact–” “Contact|[email protected]” “Traci|[email protected]” “Jeremy|[email protected]” “Dani|[email protected]” “Curt|[email protected]” “McCala|[email protected]” “Reed|[email protected]”] [text* your-name placeholder “Your Name”] [email* your-email placeholder “Your Email”] [text subject placeholder "Subject"] [text your-phone placeholder "Your Phone Number"]

    [textarea your-message placeholder “Your Message”]

    [submit “Submit Form”]

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Ian Sackofwits

    (@plantprogrammer)

    2 years, 11 months ago

    Hey, totalconundrum, I would install a mail logging plugin to verify that the emails are actually being sent out.

    If emails are recorded as being sent out, then your server’s email settings may have an issue.

    Thread Starter totalconundrum

    (@totalconundrum)

    2 years, 11 months ago

    This is a screenshot of my mail settings

    Ian Sackofwits

    (@plantprogrammer)

    2 years, 11 months ago

    The form settings look fine; I’d install a mail logging plugin to see if the emails are actually being recorded as being sent out.

    Moderator bcworkz

    (@bcworkz)

    2 years, 11 months ago

    It looks like you use Contact Form 7 for this. The same dev has a companion logging plugin you can use as Ian suggests — “Flamingo”

    With this plugin, you’ll be able to look at submitted messages even if they didn’t make through to your email inbox. Even failed sends may have usable content. There might also be a clue or two logged pointing to why there’s a failure.

    Have you looked in your email app’s spam folder for missing messages? Messages sent from servers often get treated as spam by certain web email services. If contact messages continue to get routed to spam, you might be able to setup an explicit filter in your email app that will exempt contact messages from being treated as spam.

    Thread Starter totalconundrum

    (@totalconundrum)

    2 years, 11 months ago

    Ok so i installed the Flamingo plugin and then sent another test through my contact form and it shows the email in the inbound messages and the status on the top right says with a checkmark Submission result: mail_sent.

    Any ideas of things to check after this point. Are there other mail settings in wordpress like a global thing or anything?

    Thread Starter totalconundrum

    (@totalconundrum)

    2 years, 11 months ago

    Sorry yes i checked the spam folder

    Moderator bcworkz

    (@bcworkz)

    2 years, 11 months ago

    It seems the breakdown is somewhere between WP (but external to it) and your inbox. It could be how PHP connects to your mailserver. This is a common weak point in the chain. There are several plugins that try to remedy this situation. You should try out a few to see if any are of any help.

    Thread Starter totalconundrum

    (@totalconundrum)

    2 years, 11 months ago

    Thank you Sir i will give one a try and see what i find

Viewing 8 replies - 1 through 8 (of 8 total)

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