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  • Plugin Support amagsumov

    (@amagsumov)

    Hello @getbsm,

    Thank you for reaching out.

    I’ve analyzed the requests in your Anti-Spam logs. Some visitors’ parameters are transmitted incorrectly by our plugin. This causes false positives. Sorry for the inconvenience.

    Please do the following:

    1. WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings →
      → set the “Set cookies” option to “Auto”;
      → set the “Use Anti-Spam by CleanTalk JavaScript library” option to “On”;
      → Save Changes.
    2. Set the cache update time on the site to no more than 24 hours (it’s important).
    3. Clear all the cache on your website.

    Regarding the exclusion of specific forms, you can use the form field exclusion method. You can find the relevant guide here: https://cleantalk.org/help/exclusion-from-anti-spam-checking#wordpress

    Alternatively, you can exclude the form by its form signs: https://cleantalk.org/help/exclusion-by-form-signs

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)

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