• Bára

    (@bonniegalactic)


    Hi,
    when I tried to export the report, it does nothing when I click export, so I tried export w/o progress bar but then it just starts download but says “Error – network error” under the file in browser and when I try to redownload same file it says “Error – Server problem”.

    I don’t know what I can do to make it work.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author algol.plus

    (@algolplus)

    hi

    1. Please, visit >WooCommerce>Status>Logs and review “fatal-error-xxx” for today.

    2. Please, use browser to check JS errors.
    Short guide – https://ww.wp.xz.cn/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

    Button “Export without progressbar” can’t export more than 100 orders (usually).
    Thanks, Alex

    Thread Starter Bára

    (@bonniegalactic)

    Hi,
    thank you. I didn’t get the notification that you answered. I can see I have something wrong now. But I am not able to tell what to do.

    1. CRITICAL syntax error, unexpected end of file v /hosting/www/vlaskova.com/ootoolno/wp-content/themes/hello-elementor-child/functions.php on line 33

    – there is no line 33 in my functions.php it ends on line 28. Even when I tried to delete the added function it changed nothing, still same error.

    2. After I click on Export w/o progress bar it says nothing, when I try express export, or preview it says this:

    buttons.js?ver=3.2.2:337 Uncaught TypeError: Cannot read properties of undefined (reading 'replace')
        at Object.error (buttons.js?ver=3.2.2:337:46)
        at c (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2:28327)
        at Object.fireWith [as rejectWith] (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2:29072)
        at l (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2:79926)
        at XMLHttpRequest.<anonymous> (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2:82330)
    error @ buttons.js?ver=3.2.2:337
    c @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2
    fireWith @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2
    l @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2
    (anonymous) @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2
    error (async)
    send @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2
    ajax @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2
    s.ajax.s.ajax @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:5
    (anonymous) @ buttons.js?ver=3.2.2:330
    dispatch @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2
    v.handle @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2
    load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2          POST http://ootoolno.vlaskova.com/wp-admin/admin-ajax.php net::ERR_CONTENT_DECODING_FAILED 200 (OK)

    3. I have only one or two orders now.

    I tried to deactivate all plugins and change theme and still have issues.
    The only working button in the bottom row are Save settings and Reset Settings.

    Does it save the reports somewhere in file system? Can file permissions be the issue?

    Thank you,
    Bara

    Plugin Author algol.plus

    (@algolplus)

    hi Bara

    This problem caused by last PHP versions (https://github.com/php/php-src/issues/7953)
    We plan to release update next week only.

    If you can – switch to php 7.4
    or submit ticket to https://algolplus.freshdesk.com/ and we’ll provide beta for tests

    thanks, Alex

    Thread Starter Bára

    (@bonniegalactic)

    Hi,
    I am going to wait few days for the update.

    Thanks!

    Plugin Author algol.plus

    (@algolplus)

    ok, but we have to shift release to May 16th

    Plugin Author algol.plus

    (@algolplus)

    please, update the plugin now

Viewing 6 replies - 1 through 6 (of 6 total)

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