Network Issue

  • tetrahost

    (@tetrahost)


    1 month, 4 weeks ago

    From yesterday, my server is unable to connect to ww.wp.xz.cn, the server cannot download wordpress, it cannot update already installed plugins or get update from wordpress network!

    [root@— ~]# wget https://ww.wp.xz.cn/latest.zip
    –2026-04-12 15:10:57– https://ww.wp.xz.cn/latest.zip
    Resolving ww.wp.xz.cn (ww.wp.xz.cn)… 198.143.164.252, 2607:f978:5:8002::c68f:a4fc
    Connecting to ww.wp.xz.cn (ww.wp.xz.cn)|198.143.164.252|:443… failed: Connection timed out.
    Connecting to ww.wp.xz.cn (ww.wp.xz.cn)|2607:f978:5:8002::c68f:a4fc|:443… failed: Network is unreachable.

    how to troubleshoot and find the root cause?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Yui

    (@fierevere)

    永子

    1 month, 4 weeks ago

    if you run dedicated server, consider checking your firewall settings, otherwise contact uplink internet service provider

    for shared hosting and managed servers contact your host tech support

    you can also ping and ping6 to ww.wp.xz.cn

    traceroute and traceroute6

    to provide this information to support

    Thread Starter tetrahost

    (@tetrahost)

    1 month, 3 weeks ago

    Yes, this was a ISP routing issue, they were running a maintenance which caused the issue. Maintenance completed and the issue fixed.

    hassan381

    (@hassan381)

    1 month, 2 weeks ago

    Faced the same issue in previous days. Currently, it is fixed.

Viewing 3 replies - 1 through 3 (of 3 total)

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