Neve theme customization error 500

  • Resolved bmeo

    (@bmeo)


    5 years ago

    Hello everybody

    I installed Neve theme and every time I go to the Customisation I have an Error 500.

    I don’t understand what is the problem.

    I have uninstalled and reinstalled, I have verified the vesion of PHP and MySql.
    I have uninstalled all of extensions.
    Nothing to do !!!

    Can you help please ?

    thanks a lot.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Mat

    (@mateithemeisle)

    5 years ago

    Hello @bmeo ,

    Thank you for using Neve!

    This can be caused by a plugin conflict but most commonly is caused by a server configuration issue.

    If deactivating all plugins and then activating them one by one didn’t help you find the plugin causing the issue, then i would recommend you contact your hosting provider and address them this question as they would be able to troubleshoot the server issues.

    Thank you!

    Thread Starter bmeo

    (@bmeo)

    5 years ago

    Thanks a lot Mat for your answer.

    I’m my provider because WP is installed on an internal server with a IIS.
    I don’t find where is the problem in the configuration.

    See you

    Mat

    (@mateithemeisle)

    4 years, 12 months ago

    Hello @bmeo ,

    I couldn’t manage to replicate the issue and the 500 error is quite a vague one with a lot of possible causes.

    Is this happening with the default themes of wordpress too? Please do a backup of your website and then try and install a default theme like TwentyTwenty and see if it works.

    If not, then you could try following this troubleshooting guide and find the problem.

    Please let us know if you managed to solve the issue!

    Thank you and have an amazing day!

    Thread Starter bmeo

    (@bmeo)

    4 years, 12 months ago

    Hello @mateithemeisle

    Thanks a lot for your answer.
    I actived the debug mode and find this error in the log : [11-Jun-2021 15:15:06 UTC] PHP Warning: Array to string conversion in C:\inetpub\wwwroot\WPBM\wp-includes\formatting.php on line 1098

    Until the debug mode is actived, the WP works !!!

    Later, I go to debug this error.

    Thanks a lot and have a nice day.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Neve theme customization error 500’ is closed to new replies.