Never capture an authorization

  • Resolved rspector

    (@rspector)


    4 years ago

    Hello,
    I currently integrate multiple wp woocommerce sites with NetSuite via farapp. Our payment gateway plug-in is set to auth only. NetSuite is designed to capture the payment once the order is invoiced. The problem is I want to use Woo shipping notifications. So when the order ships farapp passes the tracking information back to woo setting The order status as shipped. I want woo to change the status and email the customer but NOT to capture the authorization as it gets captured in the ERP system. Has any one had any luck disabling capture on status change?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Margaret S. woo-hc

    (@margaretwporg)

    4 years ago

    Hi @rspector

    I understand that you are using NetSuite via FarApp for integrating multiple WooCommerce sites.

    I want woo to change the status and email the customer but NOT to capture the authorization as it gets captured in the ERP system

    What you are looking to implement would require some customization. Please be informed that support for customization falls beyond the scope of support we are able to provide in this forum. This particular forum is for questions that are related to the WooCommerce core features.

    NetSuite being a third party tool, can best be supported by their own team. We recommend reaching out at their helpdesk: https://www.netsuite.com/portal/services/support-services/suitesupport.shtml

    We can also recommend the following places where you can get help related to custom coding if need be:

    I hope this points you in the right direction.

    Thanks

    Margaret S. woo-hc

    (@margaretwporg)

    4 years ago

    Seems we’ve not had additional inputs on this thread. Thus, we encourage you to make use of the above resources.

    I’ll go ahead and mark the thread closed but please feel free to create a new thread if you have further questions.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Never capture an authorization’ is closed to new replies.