• I purchased the premium version of this plugin and used it for around 6 months. I was not using it to “revive old posts” but to auto-share newly written ones–I had the old post options turned off. Of the 10 or so times I wrote a new blog post and relied on ROP to share it, I don’t recall it ever once working properly. Often it would mysteriously omit the featured image from the post, or would post to some of my social media accounts but not others. Sometimes, even when I had told it NOT to post to certain accounts, it would do so anyway. Every time I posted something, I had to immediately get on social media and delete or correct the ROP auto-posts there–I couldn’t trust it.

    Each time a new error arose, I contacted the author and he was very courteous and prompt in responding. He worked with me closely to try to fix the problems, and that’s why I’m giving this plugin 2 stars instead of 1.

    But ultimately, I gave up–the plugin just doesn’t work properly, despite our many efforts to fix it. When I became frustrated and asked if a refund was possible, I stopped hearing back from the author. I asked a second time; nothing. Buyer beware!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Uriahs Victor

    (@uriahs-victor)

    @reachout Can you please send us a support ticket? We provide refunds to all users who request within our refund period. We most likely didn’t receive your request.

    Please send us a support ticket here: https://revive.social/direct-support we welcome you to also check out the plugin again as most of the issues you mentioned sound like they can be addressed, we can help more via support

    Thread Starter katie

    (@reachout)

    Sure, I will submit a support ticket. But I emailed you directly about this. The email thread is called “Error,” and I first emailed you on July 3 describing the latest error: the plugin had not posted my posts at all. You responded promptly on the same day, asking for a parrot report. I sent the parrot report on July 4. You didn’t respond. On July 10, after the plugin again failed, I replied to the same thread asking how I could get a refund. I repeated the question on August 5. Again I received no response from you!

    Plugin Contributor Uriahs Victor

    (@uriahs-victor)

    Hi Katie, I can see that we responded but got no response back when we asked for the parrot token. I don’t see any refund request from you on our systems. Please check your junk/spam for replies from as you might have missed them.

    I’m checking out our support systems and I still don’t see any new support ticket from you, did you send it? You can also send an email to [email protected]

    Thread Starter katie

    (@reachout)

    The parrot token was sent on July 4 at 9:40 am to [email protected], in response to your July 3 email, with the email title “Re: Error”. My refund requests were on the same email thread. Perhaps you could check your spam folders? I check mine regularly.

    I didn’t submit a new support ticket–for the previous several months, you and I had been regularly emailing back and forth about the errors I was getting, and my understanding that this was all a single support ticket.

    Plugin Contributor Uriahs Victor

    (@uriahs-victor)

    Hi @reachout, I see the thread but unfortunately, we never received that reply. We use a support system called HelpScout where we handle support tickets coming in, it does have a spam folder but nothing in there from you. I did do a system-wide search and unfortunately, we didn’t receive those details, including the refund request.

    I’d really like to look into this for you. Can you please send us an email to [email protected]? Include a link to this review.

    Also please send a ticket here: https://revive.social/direct-support and again include a link to this review so we can know its you.

    I’d also say try using a different email address than what you’ve used in the past to contact us

    Thread Starter katie

    (@reachout)

    I just sent a ticket at the direct support link. This is the second time I’ve submitted this ticket there–when I submitted it, my computer remembered the subjects of my previous tickets, and one of them was entitled “Refund due to errors.” I just submitted another ticket at that same place, with the same title as before!

    This is the second time I received no response when I submitted a ticket to your direct-response system. That’s why I started just emailing you directly at [email protected]. When I submitted my initial ticket with a question, back in January and just weeks after purchasing the plugin, I received no response. I then posted on this WordPress forum, and that was how I got your attention. That is what happened this time, too. There is something wrong with both your ticket request system and your email system…either that, or this unresponsiveness is intentional!

    I will also forward you the thread with my two refund requests via email. All of those emails already went to [email protected]. I will send them again to that same place!

    Plugin Contributor Uriahs Victor

    (@uriahs-victor)

    Hi @reachout That’s really strange. I just sent you a direct email to your @yahoo email address, please take a look. The subject is “Revive Old Posts”

    We’ll continue the conversation over there

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Never worked properly; no refund.’ is closed to new replies.