Plugin Contributor
bcrodua
(@bcrodua)
Hi,
To help us with your issue, can you please describe the problem you are having?
If possible, please include:
– What the symptoms of the issue are.
– When the problem occurred.
– Any Error or Warning messages that are output.
Best Wishes,
Bryle
Hey, I don’t get any error messages. I click on Backup, and it says “backup process is starting”. Then nothing happens.
Thread Starter
xmasmc
(@xmasmc)
No error appears to me. Click on backup but nothing happens
I just realized I have the same issue since the last update. I get an email that claims it was backed up to my FTP server, but when I go there there are no files. I opened the email and it said this at the top:
“UpdraftPlus WordPress backup is complete.
Backup contains: Incomplete
Latest status: The backup attempt has finished, apparently unsuccessfully”
That’s all it tells me. I went in and tried a manual backup as well and it looked like it was creating the file for a long time then that was it, same problem and no files.
Plugin Contributor
bcrodua
(@bcrodua)
Hi,
To help us find out the cause of the issue, please could you send us a copy of the full backup log? This can be found in the UpdraftPlus Existing Backups tab. The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.
If you click on “Backup Now” button and nothing happens, try temporarily deactivating all other plugins and see if you still get the same issue. It is possible that another plugin is causing the issue.
Best Wishes,
Bryle
@bcrodua I have no log to show. It shows my last successful backup in the “Existing Backups” section as December 10th. I only auto backup my site once a week, so that means the last 3 times it hasn’t worked for me. (Dec 17, 24, 31)
It’s not showing any backup attempt for the last three weeks, successful or otherwise in that section. So for me, the scheduler kicks in once a week, I get an email saying the backup was made (but with the above error message), and that’s it. It doesn’t save anything anywhere.
I haven’t changed anything on my site like add new plugins or whatever. I had an issue with your plugin a few months ago where it stopped dumping my backups to Dropbox for the same type of problem. It said it backed up but never sent it. I switched it over to FTP and it was working again, till now.
Plugin Contributor
bcrodua
(@bcrodua)
Hi,
Do you see any warning or error message in the “Backup/Restore” tab?
Can you also update to latest version 1.16.45? See if that helps resolve the issue.
Thanks,
Bryle
With the new update it works for me now. Thanks
@bcrodua Unfortunately for me it still didn’t save anything via FTP. This time, however, I do see a log file that I can send you. Please give me your email address so I can send it. I would rather not post it online, thanks.
Plugin Contributor
bcrodua
(@bcrodua)
Hi,
Please use this form instead – https://updraftplus.com/ask-a-pre-sales-question/
Include the link of this thread and ask to be assigned to me.
Thanks,
Bryle
I tried that link but it says “server error”
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This reply was modified 5 years, 4 months ago by
Esch.
@bcrodua That link still says “server error”
@bcrodua Your site has been down for almost two weeks now.
